Air Commission Validation Analyst
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Air Commission Validation Analyst
Do you want to be an integral part of Expedia’s Air Operations team? Do you enjoy building trusted partnerships, problem-solving, and championing change? This might be the fit for you as a Commission Validation Analyst in Air Operations as part of Expedia Group E4B Organization. In this role, you will be supporting Operations by driving root cause analysis and supporting operational needs with a time of ticketing commissions.
We are searching for a self-starter who enjoys working both independently and as part of a diverse team. Your attention to detail and interpersonal skills and positive attitude will enable you to work effectively with the team, our partners, and our vendors. Your keen operational skills will ensure we have the right operating structures in place with streamlining processes and an eye toward increasing automating opportunities.
What you will do:
Be proficient with reviewing complex airline contracts with attention to where broader interpretation occurs, validate the terms, and record your findings in JIRA
Conduct thorough airline audits based on booking and settled data to ensure processes are working per our SOX compliances
Investigate ticketing issues using functional capabilities to identify the root cause. Use knowledge of the air operational process to assist with any blockers or drive opportunities for improvements in the processes
Provide feedback to peers, and mentor colleagues to increase their skill sets. Facilitate collaboration with different stakeholders with varied perspectives to develop effective solutions
Drive high-priority issues to a timely resolution by engaging SMEs and leveraging the necessary resources
Communicate analysis findings and recommendations both strategic and tactical to colleagues, stakeholders, and leadership in a clear, concise, and influential manner. Be able to draft balanced and evidence-based reports on findings
Who you are:
Proficient in Amadeus and Farelogix with reading and understanding booking history
Deep knowledge of the industry with an understanding of reservations and the ticketing process is strongly preferred
5+ years in operations or analysis with demonstrated experience in problem-solving
Bachelor’s degree or related field; or equivalent related professional experience
Intermediate/expert level experience with Microsoft Excel functions highly preferred; understanding of macros preferred
Able to use a flexible approach, be a creative, strategic thinker, and adapt quickly to changing circumstances or roles
Demonstrate active listening to ensure all viewpoints have been heard and discussed before reaching conclusions, offering guidance, or asserting your own views
Collaborative yet influential
Respectful of our differences and seek to resolve conflicts in a timely and direct manner
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
India - Haryana - Gurgaon
Operations & Services
ID # R-79986
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