Air Commission Validation Analyst

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Air Commission Validation Analyst

Do you want to be an integral part of Expedia’s Air Operations team? Do you enjoy building trusted partnerships, problem-solving, and championing change? This might be the fit for you as a Commission Validation Analyst in Air Operations as part of Expedia Group E4B Organization. In this role, you will be supporting Operations by driving root cause analysis and supporting operational needs with a time of ticketing commissions.

We are searching for a self-starter who enjoys working both independently and as part of a diverse team. Your attention to detail and interpersonal skills and positive attitude will enable you to work effectively with the team, our partners, and our vendors. Your keen operational skills will ensure we have the right operating structures in place with streamlining processes and an eye toward increasing automating opportunities.

What you will do:

• Be proficient with reviewing complex airline contracts with attention to where broader interpretation occurs, validate the terms, and record your findings in JIRA

• Conduct thorough airline audits based on booking and settled data to ensure processes are working per our SOX compliances

• Investigate ticketing issues using functional capabilities to identify the root cause. Use knowledge of the air operational process to assist with any blockers or drive opportunities for improvements in the processes

• Provide feedback to peers, and mentor colleagues to increase their skill sets. Facilitate collaboration with different stakeholders with varied perspectives to develop effective solutions

• Drive high-priority issues to a timely resolution by engaging SMEs and leveraging the necessary resources

• Communicate analysis findings and recommendations both strategic and tactical to colleagues, stakeholders, and leadership in a clear, concise, and influential manner. Be able to draft balanced and evidence-based reports on findings

Who you are:

• Proficient in Amadeus and Farelogix with reading and understanding booking history

• Deep knowledge of the industry with an understanding of reservations and the ticketing process is strongly preferred

• 5+ years in operations or analysis with demonstrated experience in problem-solving

• Bachelor’s degree or related field; or equivalent related professional experience

• Intermediate/expert level experience with Microsoft Excel functions highly preferred; understanding of macros preferred

• Able to use a flexible approach, be a creative, strategic thinker, and adapt quickly to changing circumstances or roles

• Demonstrate active listening to ensure all viewpoints have been heard and discussed before reaching conclusions, offering guidance, or asserting your own views

• Collaborative yet influential

• Respectful of our differences and seek to resolve conflicts in a timely and direct manner

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

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