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Airline Debit Memo Analyst

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Airline Debit Memo Analyst

We are the Air Operations of the Strategic Travel Partners (STP) organization procuring and handling the supply for Expedia’s air, car, cruise, and travel insurance products and setting the strategy for these products as well as travel packages.

Are you passionate about air travel and finding out how it all works?  Is information integrity part of your DNA?

Our Air Operations team is currently looking for a global Transportation Analyst – more specific an Airline Debit Memo Analyst (ADM Analyst).  The main responsibility includes analyzing data for trends in airline debit memos and develop strategies for short and long-term ADM reductions.  The role requires you to think creatively and have an investigative instinct to seek out details and information that lead to the source or root cause of an issue.  You will determine and communicate the most effective solutions.  Analysts in this role will also complete quality audits to aid with the coaching and development of ADM agents working for multiple vendors in global locations and assure agents are adhering to rigorous quality standards in research processes, performance, and communication with all business partners globally.
 

What you’ll do:

  • Investigate, analyze and resolve Debit memo queries escalated by vendors

  • Develop working relationship with airlines and GDS to resolve open debit memo issues

  • Collaborate with Account Mangers by investigating issues, providing ad-hoc actionable reports and providing recommendations to resolve & negotiate Debit memo settlements

  • Perform regular research and analysis to identify system or process trends; and request further assessment from internal & external partners

  • Make recommendations for issue resolution and overall process improvement with the goal to reduce loss and protect revenue

  • Providing vendor support by creating/updating documents to reduce handle times and improve debit memo research processes

  • Supporting the adherence to research processes and communication standards with all business partners globally by performing monthly quality audits

  • Assist with Global debit memo research and negotiations

  • Identify internal and external system issues and report to appropriate group

Who you are:

  • Must have extensive working knowledge of airline rules and regulations including but not limited to ticket audit, fare rule interpretation, ticketing, ticket exchanges, ticket refunds and Airline initiated schedule changes preferred.  Recommended two years’ experience

  • Proficient in one or more Global Distribution Systems (GDS) Sabre, Amadeus preferred; native mode experience with researching and reading PNR history required

  • Proficient in Microsoft Office tools; specifically, Word and Excel

  • Deadline driven in a fast-paced environment to complete work effectively and efficiently

  • Exceptional collaboration at all levels, including crisp and compelling verbal and written decision-making communication

  • Must be a team player, have a flexible approach, be a creative strategic thinker and able to adapt to changing circumstances or roles

  • Extraordinary risk management and problem resolution skills; a real passion for data with a rigorous approach to analysis

  • Collaborative, yet influential; an experienced negotiator who is high-energy and convincing but willing to flex and compromise when appropriate

#LI-JH3

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.  

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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
  • United States - Washington - Seattle

  • Operations & Services

  • Full-Time Regular

  • 09/22/2022

  • ID # R-77008-1

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At Expedia Group, we're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities. If you require an accommodation or adjustment for any part of the application or hiring process, please let us know by completing our Accommodation Request form.