Area Manager, CHAMP - Thai Speaking (Based in Kuala Lumpur)
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Area Manager, CHAMP - Thai Speaking (Based in Kuala Lumpur)
The Area Manager is accountable for leading a team within the Centralized Hub for Account Management & Performance (CHAMP) Team that is responsible for the account management (strategy implementation, and planning) of lodging products for an assigned geography.
As an Area Manager, you and your team will support delivery of revenue and/or account management goals, by contacting potential lodging partners and successfully transmitting the EG value proposition.
In doing so, you and your team will work with Expedia Group’s tools to help our lodging partners maximize their production potential from their participation in the Expedia marketplace by smartly utilizing the power of Expedia Group’s unique data insights, marketing, distribution, and revenue management toolset.
What you’ll do:
Overall accountability for a Region within the Centralized Hub for Account Management & Performance Team including Partner Success Associates and Managers
Responsible for continuously improving team productivity & effectiveness through coaching interactions, including against the Gold Standard best practice
Developing skills & strengthening capabilities of team members, including Partner Experience Managers
Effectively drive team performance, handle working relationships, team’s productivity, employee engagement and morale, building a culture aligned with the EG Guiding Principles
Collaborate with in-market Account Management and other internal teams on strategic and business development initiatives and ongoing operational issues. These could include, for example, commercial items, like market insights and trends, revenue enhancement opportunities, aggregator strategies, etc.
Will need to lead and support on transformational change
Provide input to senior management in developing effective and scalable solutions to improve process efficiencies
Represent Expedia in the local market, build Expedia’s company profile with key local influencers (e.g., tourism bureau, hotel association, etc.) and provide expertise to the local industry
Promote Expedia’s full suite of product offerings to lodging partners and educate them on the full use of our products and tools
Lead the execution of overall business plans to meet or exceed key targets, goals and/or strategic objectives set by leadership
Other reasonable duties, as assigned
Who you are:
Bachelor’s in any related field; or equivalent related professional experience
5 - 8 years’ experience
Proficiency in Thai and English, other SEA languages are a bonus
At least 80% of time coaching
Demonstrated the ability to achieve and set goals
Lead cross-functional teams successfully in a fast-paced team environment
Strong project management skills, including multiple projects at a time, prioritize effectively, and to meet deadlines
Execute marketplace initiatives with a strong eye on improving margin opportunity, obtaining lodging rates and availability information, and driving long term relationships with our supply partners, especially our key accounts
Ability to influence internal and external decision makers
Strong written and oral communication skills; including fundamental pitching and articulate ideas clearly and appropriately influence others
Proficiency with Project Management and CRM tools (preferably Microsoft Project and Salesforce). Expertise in Microsoft Word, Excel, and PowerPoint
Establish and adhere to priorities in a fast pace environment
High impact personality: intellectual agility, entrepreneurship, compassion in relationship, great teammate
Hungry, determined, motivated, willing to act and results-focused
Organization and time management skills, rigor, attention to details
Proven follow-up/persistence when facing challenging situations
Ability to multi-task effectively and be able to change gears quickly without skipping a beat
Integrates change processes with organizational business plan
Coaches team members in behaviors for personal effectiveness, results orientation
Authentic relationship builder; earns the confidence of others
Bridges and sustains productive and long-term partnerships based on mutual support through a reciprocal style
Excellent analytical and vital thinking skills, including demonstrated general problem-solving skills and an intense curiosity to identify trends and ensuing business needs
Appetite for innovative technology, fast-changing business environment, facts decision-making
Ability to select and present insightful dataset including performance, market, and competitor analysis and to implement significant action plans based on the data
Ability to negotiate/influence with multiple stakeholders
Ability to understand EG various brands offering to pitch partners
Work with internal stakeholders to propose a compelling offer to our potential customers
Proficiency in Thai and English
Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to
Ability to effectively communicate to various levels and through a variety of communication channels
Ability to influence direction of decisions even when holding a position contrary to the majority
Use coaching as an effective management tool
Able to work independently as well as be a strong team worker, always seeking to improve team and organizational performance
Motivate, coach and mentor a diverse and potentially geographically fragmented team, effectively managing performance and mobilizing team and resources to achieve or exceed set goals
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Malaysia - Selangor - Subang Jaya
ID # R-78511
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