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Customer Service Rep II (Gurgaon)

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Expedia is currently looking for action-oriented, motivated individuals who have an obsession with customer satisfaction to join our Lodging Support Services team. In this position, you will focus on providing inbound and outbound support to Expedia guest and Expedia hotel partners.


You will be dedicated and compassionate when dealing suppliers and travelers, and will work closely and professionally with other departments to ensure the best resolution. You will be versatile in managing multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.

At Expedia we listen attentively and respond to our customers, because we are passionate about the traveler experience.

Your key responsibilities will include:   

  • Responding to inventory management inquiries.
  • Contacting lodging partners to resolve issues (questions, changes, etc.).
  • Proactively call lodging partners to resolve any anticipated future issues.
  • Contacting guest based on requests received for lodging partners, i.e. arrival time, transfers etc.
  • Providing supplier self-service support and maintenance.
  • Maintaining strong vendor relations with a positive attitude and outgoing nature.
  • Adhering to defined procedures, standards and performance expectations.


Experience, skills and education:

  • Fluent proficiency & comprehension in English is required
  • Above average proficiency & comprehension in English is required
  • (High School Diploma, University Degree. Some college preferred)
  • Experience in customer service oriented industry preferred
  • Hotel/Travel -industry experience preferred
  • Experience with Microsoft Office products.



Core competencies:

Drive for Results

Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience.
Ability to handle difficult customer situations effectively; ability to set expectations and deliver information in a positive way.
Results-oriented individual who will take ownership of problem resolution.
Excellent time-management, organizational, multi-task and prioritization skills.

Written & Spoken Communications

Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication.
The ability to communicate effectively at all levels from executive management to individual contributor.
Keen eye for detail and high level of accuracy.

Listening

Listens carefully and attentively to others’ opinions and ideas; listens to others’ perspectives and clarifies meaning before responding.

Work Effectively with Superiors & Peers

Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business.
The ability to work unsupervised and make independent work related decisions.
Flexibility and willingness to assist where and when needed and directed by your supervisor.


Analytical Problem Solving & Decision-Making

Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis.
Make effective decisions within your authority regarding supporting Expedia suppliers, escalate as considers. 
Exercise good judgment in decision-making on behalf facility of supplier relationship management

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is lifeatexpediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
  • India - Haryana - Gurgaon

  • Operations & Services

  • Full-Time Regular

  • 06/22/2022

  • ID # R-73264

Job Accommodation Requests

At Expedia Group, we're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities. If you require an accommodation or adjustment for any part of the application or hiring process, please let us know by completing our Accommodation Request form.