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Design Program Manager III, Content Design Operations

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Design Program Manager III, Content Design Operations

At Expedia Group, our mission is to power global travel for everyone, everywhere. As an integral part of our Experience Design organization, Design Program Managers enable our design teams to strategize, define, track, and deliver high-quality, customer-focused outcomes in support of this mission.

We’re looking for a Design Program Manager to focus on our centralized and globally distributed content design practice. In this role, you’ll partner closely with the Expedia Group Content Design leadership team to remove barriers, shape ways of working, and help our team of 70+ content designers do their best work at scale.

About the Design Program Manager III, Content Design role

As a DPM, Content Design, you’ll report directly to a Senior Director of Design Program Management and spend your days working with our content design practice. The content design team at Expedia Group is committed to inclusive, accessible, and high-quality product experiences across all devices, for all customers. We’re a fun, inclusive bunch who care about one another and the work we do, and we love to nerd out about language and share what we’re learning — whether it’s from a new book or from a conference we’re attending.

As a DPM, you’ll partner with content design leadership in holding content designers to high standards and developing systems and processes that empower them. The team you’ll support works alongside researchers, product managers, engineers, and other product designers in an environment that fosters putting people first and quickly making your ideas a reality.

This role will help the content design team create processes, orchestrate communications and ceremonies, develop our practice, drive professional development, champion and support inclusivity and equitability, and foster the design-led culture we’re building at Expedia Group.

What you’ll do:

  • Partner with content design leaders — from senior management to Director+ level — to identify and remove barriers to high-quality content design work

  • Track capacity and demand across the product portfolio to estimate and communicate project needs for content design

  • Develop project schedules, define timeframes, and prioritize tasks to achieve project milestones and deliver intended objectives

  • Apply frameworks and engagement models that enable content designers to deliver outstanding customer experiences at scale

  • Orchestrate and help to run content design team ceremonies such as critiques, all-hands, offsite and experience reviews

  • Craft and manage communications to product teams and executive leadership

  • Advocate and champion design thinking and methodologies throughout the product development lifecycle

  • Partner with content design leadership to create processes and practices that uphold diversity, equity, and inclusion 

  • Coordinate with content design leadership to identify and report on organizational health and success measures for the practice


Who you are:

  • Experience in Design Ops Program Management, Content Design Operations, Human-Centered Design, or a related field

  • Knowledge of content design with an understanding of how content designers need to work in a cross-functional (product, engineering, design, research) product team

  • Demonstrated experience leading large-scale programs and projects that have delivered meaningful impact to a business

  • Experience building clear, concise, and well-structured documentation (e.g., policies & procedures, guidelines, presentations, executive communications)

  • Experience using JIRA (preferred) or related enterprise-level workflow software

  • Curiosity and a willingness to prototype and learn from new processes, workflows, and team ceremonies

  • Commitment to creating and maintaining inclusive environments

At Expedia Group, we believe in bringing people together and creating an inclusive workplace where everyone belongs and can do their best work. We care about our employees’ safety and well-being, so we’re requiring new hires in the U.S. to be fully vaccinated against COVID-19 and attest to their vaccination status before their start date as a condition of employment. Expedia Group will consider requests for a reasonable accommodation as required under applicable law.

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®,™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is The official website to find and apply for job openings at Expedia Group is

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
  • United States - Texas - Austin

  • Technology

  • Full-Time Regular

  • 07/21/2022

  • ID # R-74556

Job Accommodation Requests

At Expedia Group, we're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities. If you require an accommodation or adjustment for any part of the application or hiring process, please let us know by completing our Accommodation Request form.