Director, Account Management - Vacation Rental in Australia and New Zealand (Sydney)
If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.
Director, Account Management - Vacation Rental
The Director of Account Management leads a Partner Success team of 15+ across Australia and New Zealand that are responsible for helping Holiday Rental Hosts and Property Managers to deliver exceptional travel experiences. Our teams develop strong relationships with Hosts to help grow their businesses and improve booking performance on the Vrbo Marketplace and beyond.
An experienced and proven leader of leaders, the Director will participate as a key member of the senior AM leadership team, and will quickly develop a multi-year business strategy, implement and optimize effective process, improve overall team performance, and achieve critical business targets for Australia & New Zealand. An expert guide on account management methodologies, the Director is also looked to by internal Expedia teams as an authority on the Holiday Rental Host perspective.
What you’ll do:
Lead a 15+ Partner Success Account Management team based in Sydney and Auckland.
Drive strong outbound call and e-mail efforts focused on VR inventory retention, new VR acquisition through Hosts, and bookings and conversion growth in our two-sided marketplace
Develop and nurture key Property Manager relationships through the team's delivery of relevant data insights to these partners, and act as the primary point of escalation and advocacy
Coordinate with leaders across Retail, Product, Engineering, and Marketing teams to ensure partner and traveler centricity across the Expedia travel platform.
Provide support to your teams by developing strong relationships with leaders in HR, Legal, Government Relations, Finance, Support, Operations, Analytics, and Onboarding teams
Represent Expedia Group at the senior-most levels in the region via conference attendance, speaking engagements, press relationships, ministries of tourism, local technology ecosystem, etc.
Lead from the front on recruiting, retaining, and developing the very best talent, and establishing a high-potential bench of future Expedia leaders
Provide solutions-based approaches to problem-solving, built upon solid knowledge of Vrbo products, e-commerce marketplaces, monetization, analytics, and revenue management
Analyze partner opportunities and trends, and set quarterly activity targets based on territory coverage plans with clear expectations on meeting ambitious business goals
Equip a team of experienced Managers to collaborate on enhancing Partner content, market analytics and insights, ongoing product adoption, and continually improving the traveler conversion funnel
Who you are:
Experience leading multiple managers within a large team in a fast-paced and global corporate environment
History of professional progression, with at least 5+ years of relevant management experience
High energy, relational, with a drive for delivering team results, a desire to be hands-on where needed, and a strong bias to action
Comfortable crafting clarity and moving decisively within an ambiguous and changing environment
Meaningful know-how coordinating and conducting strategic process from idea through to full execution across a large matrixed environment
Understands the "big picture" quickly, can distill and convey sophisticated business challenges, and propose simplified solutions
Identifies major obstacles and key opportunities, and then prioritizes where attention and investment are most needed
Intellectual curiosity and analytical horsepower, derives insights from data and uses research and analysis to arrive at well-structured hypotheses and conclusions
Naturally influential and a persuasive communicator with Executive presence
A candid and respectful collaborator, determined to earn the confidence of teams across the organization
An empathetic ear and highly-developed listener
Exemplifies a growth mindset, with an ability to inspire teams to strive for personal and professional growth
Passionate about innovative technologies in an evolving business environment, and experience with agile work-flow and technologies a strong plus (SalesForce, JIRA, Atlassian, Tableau, etc.)
True dedication to the travel industry and Expedia's mission
Preference for degrees focused in business, hospitality, or software
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Australia - New South Wales - Sydney
ID # R-79637
Job Accommodation Requests
At Expedia Group, we're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities. If you require an accommodation or adjustment for any part of the application or hiring process, please let us know by completing our Accommodation Request form.