Director, Lodging Account Management - APAC (Kuala Lumpur)

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Director, Lodging Account Management - APAC (Kuala Lumpur)

The primary responsibility of the Director of Lodging Account Management is to lead, inspire and coach a diverse team of individuals, operating in a multi-lingual, multicultural environment to achieve Commercial success for our partners. We are looking for someone who will drive continuous improvement throughout the organization in order to make valuable contributions in every step of every process.

What you’ll do:

• Drive and own the scalable growth of thousands of partners across APAC who own or run small, mid and large scale properties

• Improve the traveler search and traveler journey by ensuring exceptional quality of lodging and content are visible for booking, and that lodging partners deliver a great travel experience to Expedia Group travelers

• Delivers strong revenue results through a team of highly skilled Area Managers, leads, coaches, and inspires for performance

• Maintain strong alignment and partnerships with other peers, departments, and businesses so that overall, Account Management strategies and activities are well planned, communicated, and effectively delivered to reach our strategic and operational objectives

• Work with Market Management Senior Directors and Directors to expand Expedia’s industry influence within various markets; monitors the industry for creative ideas and solutions that can be used with partners

• Leads the organization by communicating strategy and market insights, cultivating an agile work environment, identifying, and coaching talent, and building an external and internal pipeline

• Build and communicate clear and focused transformational change and operational plans for the organisation, including developing OKRs, managing KPIs, and challenging the team to provide a world class experience for our lodging partners

• Work closely with Market Management, Product, Brands, Technology, User Experience, SEM, SEO, and other Expedia Group brands to drive conversion improvements, customer engagement, and traffic improvements through destination content

• Clearly share findings and recommendations from initiatives to the leadership team and to the broader organization

• Develop and maintain strong working relationships and alignment with other functional groups within the global travel partner group at the senior leadership level

Who you are:

• Bachelor’s or Master’s degree or related field; or equivalent related professional experience

• 10 years of sales leadership experience, ideally in the hospitality or travel industry

• Fluent in English and another Asian language preferred

• Past success in mentoring and building organizations that cater to long term supplier relationships

• Monitor and successfully lead individual marketplace success

• Have led high volume scalable businesses either via a vendor or directly

• Develop and execute marketplace initiatives and drive long term relationships with our supply partners

• Drive relevant data sets and deliver actionable information to the assigned customer base

• Strong technical affinity - ability to pick up and maximize effective usage of systems and analytics

• Excellent knowledge and understanding of yield management principles and practices

• Strong focus on “team” with a “get it done” attitude, inclusive leadership style able to motivate & engage a broad variety of individual styles

• Experience working in a flexible, fast paced ever-changing and challenging environment

• Relationship Management: Establishes and builds healthy working relationships with partners

• Change Management: Developing scalable capabilities and partnering with Product teams to develop innovative ways to achieve the Partner Success goals. Connecting the various programs

• Communication & Influence: Conveys, receives, and interprets ideas and information, presents information appropriately to a diverse range of audiences, and influences partner decisions

• People Management: Encourages, motivates, and guides individuals and teams in learning and improving effectiveness and develops and improves individual, team, and organizational performance

• Strategy execution on goals, ideas and initiatives that improve the organization's performance, manage costs, and drive change at all levels

• Passion for Results: Driving high standards for individual, team, and organizational accomplishment; tenaciously working to meet or exceed challenging goals; deriving satisfaction from goal achievement and continuous improvement

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

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