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As an Integration Consultant you will be a member of the Partner Success team, and you will collaborate directly with Account Management teams, Onboarding teams, and other Internal teams to help optimize performance of our Integrated Property Managers (IPMs)on Vrbo. These partners use 3rd party software to connect to Vrbo and take advantage of our connectivity options to manage their listings at scale.
Your primary goal is to ensure our partner’s integrations are technically healthy and fully optimized through the identification of technical or content issues, providing and recommending solutions, and developing comprehensive improvement plans to drive more revenue in our marketplace.
What you’ll do:
Manage a prioritized queue of newly activated IPMs that need technical consultations to ensure a successful onboarding
Provide technical account reviews for Account Management when requested to assess the technical health of our partners
Build detailed action plans for the PM partner that include coordinated issue resolution across internal teams, behavioral modification, and technical training as needed
Implement proactive solutions for target IPM partners, in coordination with Partner Success, Software Partners, Connectivity, and Product teams
Provide best-practice recommendations and guidelines for listing on Vrbo/EG sites to our PM partners
Collect and analyze feedback from partners regarding product improvements and processes to drive partner efficiency and increase revenue
Present findings of technical trends to internal teams for procedural or tool improvement.
Supervise and provide data on metrics for IPM performance improvement across multiple checkpoints, including partner happiness
Keep a pulse on new product and service launches, as well as industry solutions, which help increase partner performance
Build channel partner functionality expertise and serve as subject matter expert in project plans to support connectivity, channel and partnership teams
Who you are:
Experience in Technical Account Management, Implementation Project Management, or Client Services
Proficiency in English, Spanish and either French, Italian, German, or other languages
Proficiency with Excel, Salesforce.com, issue-tracking software (JIRA, Rally, etc.), Tableau, Splunk, and XML
Experience working with internal teams, including, but not limited to Product, Development, Product Marketing, Account Management, Connectivity, or Sales teams
History of meeting and exceeding targets, reporting on performance metrics, and adjusting performance to improve results
Detail-oriented, quality-focused, organized self-starter with strong analytical and problem-solving skills
Ability to be a bridge between technical and non-technical teams
Excellent oral and written communication skills
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.View our full list of benefits.
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
United States - Texas - Austin
ID # R-78922
Job Accommodation Requests
At Expedia Group, we're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities. If you require an accommodation or adjustment for any part of the application or hiring process, please let us know by completing our Accommodation Request form.