PPO Front-Office Business Operational Insights Specialist

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PPO Front-Office Business Operational Insights Specialist

Are you passionate about building meaningful reports to support decision-making? Can you analyze a set of data and transform it into action? Are you able to translate business needs into actionable, appealing, and exciting reports?

As a Business Operational Insights Specialist with global scope, you will support the end-to-end operational performance of teams across the globe and assist leadership with identifying the drivers of operational performance by providing supporting analysis for actions to remediate issues and drive continuous improvement. If so, this role can be yours!

What you'll do:

• Design reporting and analytics for the PPO front-office teams across the globe
• Work on ad-hoc requests from the operational teams to support decision-making
• Liaise with Product and BI teams to leverage data availability
• Analyze data and provide insight on operational drivers and trends
• Support Business metrics reviews and hold parties accountable for execution, quality, and performance
• Train and develop key staff members to handover standardized reporting, as well as knowledge to review/understand and draw data-driven conclusions
• Standardize and develop a core set of collections reports
• Identify and extract key data facts for business decisions
• Create or support the creation of different data sources
• Document and share data dictionaries and manuals to empower the operational teams
• Design and prioritize change requests to databases in our products
• Collaborate with key stakeholders as Business Intelligence/Data Science/Business Development-Strategic Initiative, ORM and others to gather data pieces for reporting
• The Collections team forms part of Expedia Group's E-Commerce Platform division (eCP)

Who you are:

• 1+ years of proven experience in Finance Operations, Business Analysis, Analytics and/or Project Management
• 1+ years of proven hands-on experience in reporting, analyzing, and validating large volumes of data from different systems and sources
• Advanced computer skills including SQL, Tableau (or similar BI tool), QlikSense, MS Excel, PowerPoint and Python
• Proactive, organized, and able to meet deadlines with excellence
• Able to share knowledge and train others for self-service
• Have strong critical thinking skills; able to see the "big picture" while also diving into the details where necessary
• Able to communicate effectively with different levels within the organization
• Able to work with a multi-cultural global team

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

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