Partner Success Associate - SEA Market (Kuala Lumpur)
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The Partner Success Associate’s primary responsibility is to ensure that Expedia Group’s lodging product in their assigned market is competitive, attractive and relevant for our fast-growing global customer base.
In doing so, Partner Success Associates will also continuously work with Expedia Group’s lodging partners to help them improve the marketing potential from their participation in the Expedia Group’s marketplace.
This role is the foundation of our Centralized Hub for Account Management & Performance. The team ensure that our lodging partners can effectively, efficiently and throughout the year, reach Expedia Group’s full breadth of global traveler demand.
What you’ll do:
Our vision is to empower our partners to be successful - you will make phone-based contact with our partners to help them:
Leverage Expedia Group’s tool kit to increase the customers they attract on the Expedia Group platform
Support new partners to ramp up and sustain their hotel revenue and market share on the Expedia Group platform
Communicate special offers from Expedia Group’s loyal customer base and promotional deals that allow them to benefit from Expedia Group’s merchandising and marketing efforts
Educate lodging partners on the self-service features available on Partner Central
Who you are:
Bachelor’s Degree; or equivalent
1-3 years of experience
Build & Maintain Teams
Able to work independently as well as be a strong team worker, ensuring the whole team wins
Demonstrate ability to work based on a variety targets, goals and/or strategic objectives set by the leadership team
Appetite for innovative technology, fast-changing business environment, robust data driven analysis
Communication, Listening and Influencing
Proficiency in English language skills. Knowledge of another Southeast Asian language is a plus.
Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to
Ability to effectively communicate to various levels and through a variety of communication channels
Ability to handle objection, secure commitments and be resilient
Possesses outstanding listening, investigating and influencing skills
Relentlessly Strive for Better
High impact personality: intellectual agility, entrepreneurship, empathy in relationship, great teammate
Hungry, determined, motivated, willing to take action and results-focused
Organization and time management skills, rigor, attention to details
Proven follow-up/persistence when facing challenging situations
Ability to multi-task effectively and be able to change gears quickly without skipping a beat
Ability to perform under pressure and think on your feet in a fast-paced environment
Open to feedback for continuous improvement
One Team, Group First
Relationship builder; earns the confidence of others;
Bridges and sustains solid partnerships based on mutual support through a collaborative style
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Malaysia - Selangor - Subang Jaya
ID # R-71718
Job Accommodation Requests
At Expedia Group, we're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities. If you require an accommodation or adjustment for any part of the application or hiring process, please let us know by completing our Accommodation Request form.