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Product Manager III
Team description: The Air Experiences Product team owns the traveler experience for shopping, buying, and servicing air travel for all Expedia brands. Our team embraces a bold, customer-centric approach and the technical and analytical know-how needed to deliver results.
Business Contribution/Impact: We are responsible for improving the experience all along the traveler’s journey from finding the best flight for a trip, to getting you the help needed if a disruption occurs.
What you’ll do:
In this role you will develop, prioritize and deliver a portfolio of features and test & learns to improve the search and discovery experience for millions of travelers, all around the world. As a part of the team, you will work with local and global teammates to build a delightful product, develop a compelling strategy, and drive business goals. Most importantly, you are a creative problem solver with an eye for details and a keen focus on results.
You will understand existing key performance indicators related to your own work and the importance of metrics in defining success (e.g., efficiency and effectiveness).
You will connect metrics to business outcomes and be able to identify when metric is out of a normal range and propose actions to manage. You will retroactively diagnose issues that caused metric to be out of range.
You will predict how much new product features will drive metric improvement.
You will share information with others on more complex frameworks.
You will compile data and information to support the development of more complex decision frameworks.
You will break down frameworks to understand key assumptions and identify gaps and/or potential improvements.
Customer Empathy/Design Led Thinking:
You will synthesize customer insights from multiple channels/inputs to identify emerging patterns, trends, etc. and figure out which inputs are most critical.
You will articulate the needs of target segment(s) and anticipate their likely reaction to a given change.
You will use customer insights to develop a set of viable solutions for customer problems and to inform product prioritization decisions with manager direction.
Product Development Lifecycle:
You will understand and lead a cross functional team (including but not limited to engineers, content strategists, UX) through the product development lifecycle for a single product area to achieve a business goal.
You will design and test product features in collaboration with design and engineering team.
You will write user stories, acceptance criteria, hypotheses and success metrics for new product features or enhancements.
Communication, Presentation, and Influencing:
You will anticipate and assist team members in the creation of routine technical communication materials (e.g., policies & procedures, guidelines, presentations, messages).
You will proactively contribute to cross team collaboration ensuring the best available information is included in analysis and share findings with peers and leaders.
You will consider the audience's needs and context when crafting solutions or presenting ideas and are able to identify how the needs of different audiences may differ.
You will bring a defined group of stakeholders together, identify how potential solutions could solve a problem and assess the implications of potential solutions.
You will outline how, why and when customers and the business are impacted by policies/processes/user experiences/ financial models/technology based on potential solutions.
You will map which components are impacted by proposed solutions and assist with measuring the effect on desired outcomes.
Who you are:
Bachelor's degree in Economics, Statistics, Mathematics, Engineering or a related Technical field; or Equivalent related professional experience.
Experienced Product manager who is familiar with agile practices, data science principles, the scientific method and reverse engineering.
Holds an understanding of the fundamentals of these core Product Management skills including Agile Practices, communication, data science principles, listening, scientific method, reverse engineering and business acumen.
Experienced serving as a SME for product features owned including the ability to demo, explain capabilities and understand technologies used.
At Expedia Group, we believe in bringing people together and creating an inclusive workplace where everyone belongs and can do their best work. We care about our employees’ safety and well-being, so we’re requiring new hires in the U.S. to be fully vaccinated against COVID-19 and attest to their vaccination status before their start date as a condition of employment. Expedia Group will consider requests for a reasonable accommodation as required under applicable law.
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is lifeatexpediagroup.com/jobs.Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
United States - Washington - Seattle
ID # R-75246
At Expedia Group, we're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities. If you require an accommodation or adjustment for any part of the application or hiring process, please let us know by completing our Accommodation Request form.