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Senior Sales Operations Analyst (Reporting)
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Czechia - Prague
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Corporate Solutions
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Full-Time Regular
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10/23/2024
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ID # R-91208
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Senior Sales Operations Analyst (Reporting)
Introduction to team
The Traveler Business Team has a mission to deliver the most convenient, rewarding, and memorable ways for people to travel and explore the world. This division has responsibility to build and drive the growth of our global consumer business across our Expedia, Hotels.com, Vrbo, and Portfolio brands, and across all our lines of businesses including Hotels, Vacation Rentals, Air, Car, Packages, and Insurtech.
Drilling down into the Traveler Business Team, the Senior Sales Operations Analyst role is part of the Lodging Sales Operations team within Commercial Operations Analytics. Lodging Sales Operations is responsible for several key components of the operationalization of the quarterly variable incentive plans for the lodging account management and sales teams.
In this role, you will:
Maintain a set of dashboards surfacing relevant information for Account Managers to prepare for conversations with external partners and for Leaders to coach their teams
Efficiently research, analyze and resolve data inquiries from account managers and leaders through Slack or email while maintaining ownership of the issue at hand
Monitor database performance, troubleshoot issues and optimize queries. Ensure data integrity, security and compliance.
Identify and call out process and knowledge gaps that could help improve account management at EG
Work with Sales Enablement on creating and keeping up to date content in Seismic
Partner closely with Analytics and Data Engineering to escalate as appropriate to resolve complex complaints and/or issues, ensure sharing best practices. Successful collaboration within your team would also be key
Continuously look for optimization opportunities in your scope and in related processes to identify, propose and implement improvements and further automation
Be fully responsible for the timely and accurate execution of your tasks and processes, tackle unique challenges and problems with limited support
Experience and qualifications:
You have intermediate skills in SQL (Querybook, MS SQL etc.) - with advanced Excel skills (functions) being a plus
Ability to maintain / build reports in Tableau
Experience in complex investigations and problem-solving across several data datasets and platforms
Self-standing and independent, motivated by challenges to overcome
Logical, analytical, thorough with a clear attention to detail, always making sure your objectives are delivered to a very high standard - even under stress and with tight delivery dates
Able to see the bigger picture whilst not missing the details
Can easily connect with colleagues in a large organization to find answers and resolve problems, across geographies and time zones and in a matrixed environment
Enjoy frequently communicating with (both in written form and orally) and helping colleagues - potentially with experience in an operations environment
Able to see and appreciate the upsides of a role that is centered around continuous problem-solving and improvements
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
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