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Senior Account Manager, Strategic Accounts (APAC)

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Expedia is one of the largest online travel companies in the world, with an extensive brand portfolio that includes some of the world’s leading online travel brands. Collectively, the Expedia group brands cover virtually every aspect of researching, planning and booking travel. The Expedia portfolio serves both leisure and business travelers across a diverse range of tastes and budgets.

Position Overview

We are seeking a highly motivated Senior Account Manager to develop our relationship with major Hotel chains in Asia Pacific. Reporting to the Director of Strategic Accounts (SA), this role will have full ownership and revenue responsibility for a significant portfolio of global and key hotel chain partners. The main responsibility is to drive revenue targets, ensure rate & inventory access and structure deals and execute contract renewals. The role requires the implementation of growth strategies for the assigned accounts as well as owning and driving Expedia Group partnership initiatives beyond distribution with our partner organizations.

What you'll do:

Account Management (25%)

  • Focus on hitting major important metrics in the short term (Rate and Inventory Access / Revenue Growth).

  • Understand partner strategy and objectives to help partners see opportunities to increase revenue and shift share.

  • Promote merchandising and advertising opportunities.

  • You will provide Business Review to the leadership of the different accounts.

Relationship Management (25%)

  • Day-to-day internal and external relationship management.

  • Establish relationships with suppliers by visiting partners in the region regularly (once a month) and having daily phone calls.

  • You will develop positive relationships with major internal departments to promote GPG and find opportunities.

Contracting (20%)

  • Contracting, negotiate, understand and implement creative and sophisticated deals.

  • Design deal models.

  • Initiate annual contract renewals for accounts.

  • Lead coordination of contracts between Market Management and Suppliers.

  • Play an active role in mentoring and developing employees, motivates, and guides individuals and teams in learning and improving efficiency.

Administrative (10%)

  • Provide weekly, monthly, and quarterly reporting, as required.

To be successful in this exciting role, you will need:

  • Sales & Negotiation: Effectively works in a defined market or region, identifying prospective partners, and negotiating optimally in a constructive, consultative, and collaborative manner.

  • Passion for Results: Maintain high standards for the individual, team and organizational accomplishment. Tenaciously work to meet or exceed challenging goals. Derive satisfaction from goal achievement and continuous improvement.

  • Excellent interpersonal skills, with the ability to clearly and concisely present issues, ideas and recommendations in verbal, written and presentation formats across all levels of the organization.

Who you are:

  • 5+ years of shown negotiation experience and/or account management working autonomously

  • Proficiency in English

  • Excellent problem-solving attitude

  • Excellent analytical and critical thinking skills, including shown problem-solving skills and a driven curiosity to identify emerging business trends and ensuing needs.

  • Excellent customer service and relationship-building ethic, strong social intelligence.

  • Adept in public speaking from leading a small presentation or workshop to large scale industry events

  • Related experience from Market Management, Connectivity, Media Solutions or consultancy is a plus

  • Organisation - Comfortable dealing with uncertainty by crafting structure and prioritising optimally. Ability to lead sophisticated and projects simultaneously

  • Demonstrated ability in crafting and delivering inspiring and innovative on-boarding and leadership development experiences for employees that are scalable across the business

  • Ability to communicate clearly and concisely, both orally and in writing.

  • Strong interpersonal skills and an ability to prioritize based on the needs of the business, strong eye for detail

  • Hardworking teammate with a positive can-do attitude

  • High proficiency in MS Office tools (i.e. Word, Excel and PowerPoint).

  • Knowledge of the hospitality industry is desirable.

  • University Degree (Master’s degree a plus)

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia iscommittedto creating an inclusive workenvironmentwith a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
  • Hong Kong

  • Commercial

  • Full-Time Regular

  • 12/23/2022

  • ID # R-79161

Job Accommodation Requests

At Expedia Group, we're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities. If you require an accommodation or adjustment for any part of the application or hiring process, please let us know by completing our Accommodation Request form.