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Senior CRM Specialist - Email Marketing

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Senior CRM Specialist - Email Marketing

Expedia Group is looking for a passionate Senior CRM Specialist to join our Customer Engagement Marketing Organization. The Senior CRM Specialist's role is responsible for carrying out the CRM marketing strategy for ad hoc campaigns such as key sale events and brand campaigns for Expedia and portfolio brands which include Travelocity, Orbitz, Ebookers and Wotif.

This role will partner closely with cross functional teams in brand marketing, creative, in-product marketing, marketing technology, and analytics to deliver compelling campaigns to optimize customer engagement. The Senior CRM Specialist role will work with their peers to coordinate campaign management, optimization and production. This position reports to the Senior Manager of Customer Engagement Marketing for Expedia.

What you’ll do:

  • Work on the development, execution, and management of global ad hoc email campaigns such as key sale events, and brand campaigns for Expedia and our portfolio brands

  • Coordinate creation of CRM campaigns that deliver a flawless customer experience through the app/site/landing pages

  • Own campaign decisions that bring to bear our communication targeting/personalization strategies

  • Serve as subject matter authority and use technical knowledge and expertise of CRM capabilities to develop email campaigns

  • Strive for outstanding CRM campaigns by understanding email marketing trends and innovation to continuously evolve Expedia’s email program

  • Collaborate with creative, brand, and marketing partners to ensure our email campaigns support Expedia’s marketing objectives and business outcomes

  • Design, execute and evaluate Test & Learn experiments to optimize campaign performance

  • Evaluate email marketing results and deliver on marketing performance as it supports the wider business strategy

Who you are:

  • Experience working with large scale email marketing programs that use sophisticated segmentation and personalization

  • Ability to collaborate with creative and marketing partners to develop innovative email marketing programs

  • Experience working in a fast-paced environment with the ability to prioritize across multiple simultaneous projects

  • Experienced with enterprise-level CRM/email marketing software providers (e.g. Salesforce Marketing Cloud, Adobe, etc.)

  • Ability to work and communicate successfully across teams and partners


At Expedia Group, we believe in bringing people together and creating an inclusive workplace where everyone belongs and can do their best work. We care about our employees’ safety and well-being, so we’re requiring new hires in the U.S. to be fully vaccinated against COVID-19 and attest to their vaccination status before their start date as a condition of employment. Expedia Group will consider requests for a reasonable accommodation as required under applicable law.

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®,™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is The official website to find and apply for job openings at Expedia Group is

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
  • United States - Washington - Seattle

  • Marketing

  • Full-Time Regular

  • 06/27/2022

  • ID # R-72745

Job Accommodation Requests

At Expedia Group, we're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities. If you require an accommodation or adjustment for any part of the application or hiring process, please let us know by completing our Accommodation Request form.