Trilingual Lodging Service Associate II - French/English/Spanish speaker

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Trilingual Lodging Service Associate II - French/English/Spanish speaker

In this position, you will focus on supporting the onboarding process of new hotel partners brand websites, maintaining property descriptions, and resolving requests submitted by hotels and internal teams.

Dedicated and conscientious when dealing partners and travelers, you will work closely with other departments to ensure the best resolution.

What you'll do:

• Assist partner onboarding their property on the platform. Ensure that the product is complete and accurate, by types of room build, rate plans, rates and inventory

• Provide accurate responses with a positive approach and service behavior

• Respond to inquiries or requests in inventory management, data entry, including making outbound calls and taking inbound calls to partners to resolve current and future issues

• Building and updating products

• Collaborate with internal teams to respond critical & elaborate hotel partner issues

• Proactively call out systemic issues and process gaps to leads/seniors

• Can be handling financial transaction support (disputes, questions, etc.) to partners across multiple account models when required

• Can be administering accounting related processes, including accounts payable inquiries from lodging partners when required

• Promote valuable services such as assisting hotel partners to self-serve

• Perform additional tasks associated with test & learns, content or process improvement as assigned

Who you are:

• Proficiency in French , English and Spanish

• Bachelor’s degree in a related field; or equivalent related professional experience

• Experience in customer service industry

• Hotel/Travel -industry experience will be a plus

• Tech savvy

• Analytical

• Familiar with accounting terms and further financial operations will be an asset

• Strong ability to adapt to changes and learn new processes and systems quickly

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About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

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