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Vendor & Program Manager

  • United Kingdom - London

  • Operations & Services

  • Full-Time Regular

  • 07/02/2024

  • ID # R-88823

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As a Vendor & Program Manager in the Business Operations team, you will have full ownership to drive impactful projects and implement critical initiatives for Expedia Group’s (EG) Strategic Partnerships and Affiliates (SPA) organisation.

We seek a candidate with experience building valued relationships and driving performance with external vendors. You have first-rate project management skills, have become comfortable with overseeing and improving processes, produce insightful reporting, and have led all aspects of vendor prioritisation.

What You'll Do:

  • Provide oversight and enforcement of contractual obligations. Ensure vendors deliver the goals (OKRs) and can scale to support our changing requirements
  • Establishes and monitors performance metrics by considering factors like quality of service, timeliness of delivery and cost-effectiveness. Ensure vendors remain accountable for maintaining high standards
  • Coordinate vendor governance programs, including day-to-day performance and quality management, operational reviews, and MBRs/QBRs
  • Participate in defining and implementing processes and systems for vendors to ensure an extraordinary partner experience
  • Work closely with project sponsor and cross-functional teams to develop the scope, deliverables, required resources, budget, and timing for new initiatives
  • Work with team members to collect detailed business requirements that meet our technology and service needs and help tackle wider business challenges
  • Develop project plans, define timeframe, and prioritize tasks to achieve project milestones and deliver intended objectives
  • Analyze, evaluate, and overcome program risks and produce program reports for managers and stakeholders
  • Create and maintain applicable KPIs to drive action based on results
  • Build relationships with stakeholders to enhance the team’s visibility and influence and communicate clear prioritisation of initiatives

Who you are:

  • Bachelor's or Master’s degree or equivalent work experience.
  • At least 4 years of vendor management/BPO Operations experience
  • Understanding of vendor management processes, policies and tools, with a preference for a similar role within a leading technology company
  • Proven track record in project management, demonstrating the ability to lead and deliver complex projects successfully
  • Strong analytical thinking and problem-solving skills
  • Excellent written and verbal communication
  • Strong attention to detail with excellent organisational skills
  • High-energy with a growth mentality. You will be a self-starter looking to have a positive impact on the business
  • Team player - thrives in a climate of inclusion and implements expansive strategies to bring a diverse set of perspectives to the team and solutions

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®,™, and Expedia Cruises™.

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is The official website to find and apply for job openings at Expedia Group is

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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