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Director, Strategy & Transformation
The Traveler and Partner Service Platform team are redefining traveler, partner and agent engagement. Our mission is to deliver service that is a differentiator in the marketplace. Our technology supports travelers and partners on their end-to-end customer journey by leveraging Expedia Group’s rich travel data to provide seamless operations and service experiences. We are passionate about improving the customer experience through self-serve capabilities and effortless interactions with agents, and a core part of what we deliver is a toolset to enable both automated and assisted interactions.
We are looking for a Director, Strategy and Transformation to join and help craft and communicate the strategy which will directly impact customers across EG’s travel brands and Partners. This role will lead a team of Strategy Managers and is inherently cross-functional - you will collaborate across multiple teams to envision and deliver solutions, reporting to the Senior Director, Strategy, Analytics and Business Enablement.
What you'll do:
Partner with senior leadership to define and drive the long-term strategy and establish a multiyear plan of strategic investment priorities
Build foundations for a plan by assessing industry trends, strategic opportunities while incorporating broader EG Corporate, Brand and Supply strategies
Lead the development of high impact strategic initiatives, tackling complex problems and crafting solutions that drive scale for the business
Help to define, supervise and share progress of the shared goals (OKRs)
Collaborate and provide thought leadership with TPSP and the broader finance, business operations, technology and HR team to translate the strategic plan into an execution-focused annual plan
Represent TPSP in cross business workstreams and discussions
Lead and develop a small, high performing team of strategy managers, focused on the top priority initiatives
Who you are:
Bachelor's degree or related technical field; or Equivalent related professional experience
Strategy management consulting background highly desirable
Experience leading teams and building a positive team culture
Experience working in a platform technology or travel service company preferred
Sophisticated problem-solving skills. Able to tackle unstructured problems and build strategic frameworks and financial models
Respond effectively to complex and ambiguous problems and situations
Lead mostly with questions rather than opinions, thriving on the opportunity to own, innovate, create, and constantly re-evaluate
Comfortable making recommendations across competing and equally critical business needs
Simplify, in order to clearly and succinctly convey sophisticated information and ideas to individuals at all levels of the organization
An analytical approach and comfortable with using data day-to-day
Exceptional program management skills. Able to lead multiple workstreams simultaneously and to perform under pressure
At Expedia Group, we believe in bringing people together and creating an inclusive workplace where everyone belongs and can do their best work. We care about our employees’ safety and well-being, so we’re requiring new hires in the U.S. to be fully vaccinated against COVID-19 and attest to their vaccination status before their start date as a condition of employment. Expedia Group will consider requests for a reasonable accommodation as required under applicable law.
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is lifeatexpediagroup.com/jobs.Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
United Kingdom - London
ID # R-74860-2
At Expedia Group, we're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities. If you require an accommodation or adjustment for any part of the application or hiring process, please let us know by completing our Accommodation Request form.