This role is a fixed term contract position for 13 months.

What you’ll do:

• Provide leadership and support to the Canadian FPC Team that involves analyzing performance metrics, identifying areas for improvement, and creating tailored COMPASS System coaching plans to address these needs.
• Facilitate annual business planning sessions with the FPC Team aimed at improving unit economics.
• Support FPC’s on their Quarterly Priorities, maintaining a focus on local execution of the core Franchise strategies.

• Set monthly objectives for the team that support the organizations priorities such as promotions, technology launches etc.
• Foster and environment of personal accountability for all Canadian retail stores to adopt all the Expedia Cruises systems and is compliant in all areas of our Brand Standards.
• Ensure FPCs are supported and knowledgeable of all center operations through CruiseDesk to support growth.
• Manage and stay updated on industry trends, best practices, and changes within the franchise system initiating continuous improvements to enhance franchisee performance and overall operational efficiency.
• Monitor FPC performance through data analysis and regular 1:1 coaching check-in’s that provides constructive feedback on performance metrics, highlighting strengths and areas requiring improvement to drive overall business success.

Shoppers Confidential Program

• Manage the full Shoppers Confidential program and the execution of secret shops.
• Send monthly spend updates to the Sr Manager & Operations Sr Director on Shopper Program
• Send Shop requests to Manager at Shoppers Confidential
• Update FPC team on shops results and necessary action plan follow-ups.
• Manage the shopper's document to track all changes throughout the year.

Brand Compliance Program

• Manage weekly updates to FPCs on Compliance Progress, Defaults, and Action Plans.
• Attend Bi-Weekly Compliance Meetings with Franchise Services.
• Manage and update the Compliance Dashboard with all assessments.
• Manage Canadian FPC Action Plans and discussions with Franchisees.
• Manage and maintain strategic Confluence Page.

• Merchandise brand compliance communications via internal corporate portals.

​Project Management:

• Develops project plans, defines timeframe, and prioritizes tasks to achieve project milestones and deliver intended objectives.
• Identifies the type of resources required to support a project and makes recommendations.
• Monitors progress to meet project milestones, timelines, specifications, and requirements.
• Uses analytics to make or support decisions and businesses cases.

Who you are:

• 3-5+ years experience leading a field coaching team preferably within the franchise industry.
• Experience working with franchisees.
• Can rally others around common goals and bring them along.
• Excellent organizational skills and project management skills.
• Can build and maintain mutually beneficial relationships.
• Strong communication skills that can inspire others to take action.
• Strong ability to effectively collaborate across functions and departments.
• An attention to detail and be process driven.
• The ability to see connections in data, events and trends.
• Demonstrates a passion and ability for continuous improvement.
• Must be comfortable in a fast paced and constantly evolving environment.
• Ability to have candid and direct conversations that lead to positive outcomes.
• Proficiency with pBI, MS Excel, MS Word, PowerPoint, and other online tools.
• Ability to travel when needed (including travel outside of the US and Canada).
• Be productive within a flexible working arrangement of home-based office and onsite office, splitting your time equally between both.

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