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Lead Process Solutions Manager
Expedia is seeking a Lead Process Solutions Manager who will focus on driving strategic process improvement within Expedia for Business (E4B). This person will be an experienced continuous improvement practitioner who has demonstrated success in using Lean Six Sigma methods and tools, service design/design thinking methodology, and Kaizen approaches to deliver results. This person must thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or conflicting priorities. The incumbent should provide thought leadership for improving the business, and deliver high profile projects focused on driving efficiency, customer experience
improvement, and/ or revenue uplift. Additionally, this person will have extensive experience with:
Ability to understand business goals, analyze opportunities and develop/deploy improvement project roadmaps
Developing and influencing strategy
Effective communication and partnerships across levels, teams, and workgroups
Demonstrated ability to successfully implement change
What you’ll do:
The Lead Process Solutions Manager is expected to drive multiple Continuous Improvement initiatives to deliver outcomes critical to the business strategy. They will use lean and six sigma methodologies to define project requirements, measure inputs, analyze current state, define solutions, and implement change. This person provides thought leadership - envisioning a future state of operational excellence and driving high impact business improvements globally within TPG. In addition, this person is a teacher and mentor who models process improvement tools and methods, driving a culture of innovation and steadfast improvement.
The Lead Process Solutions Manager will:
Define strategy and develop program roadmaps, set realistic expectations for project delivery, identify resource bottlenecks and gaps, and balance cross-team dependencies
Provide ongoing clarity into their project roadmap: developing and negotiating work priorities, engaging participants, and impacted teams via regular communications/meetings/presentations with updates, articulating the impact of improvements
Work to deliver on business improvement initiatives by developing processes, defining policies, and engaging technology to make needed improvements
Serve as a change agent with strong credibility and influence in the organization
Coach/ mentor team members on process improvement techniques, program, and project management framework.
Develop partner relationships and become a trusted advisor for the business
Participate in hiring activities and decisions
Who you are:
10+ years of Program Management, Lean Six Sigma, Agile, and related functions or in Principal role for consulting and/or analytics
Lean Six Sigma Certification, Certified Lean Sensei, or Certified Quality Engineer is required
Service design/design thinking certification is required
Bachelor's degree in engineering or business (preferably in a quantitative field or equivalent combination of education and experience); or equivalent related professional experience. Advanced degree a plus
Experience with Salesforce, Travel Industry, Contact Centers a plus
At Expedia Group, we believe in bringing people together and creating an inclusive workplace where everyone belongs and can do their best work. We care about our employees’ safety and well-being, so we’re requiring new hires in the U.S. to be fully vaccinated against COVID-19 and attest to their vaccination status before their start date as a condition of employment. Expedia Group will consider requests for a reasonable accommodation as required under applicable law.
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is lifeatexpediagroup.com/jobs.Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
United States - Washington - Seattle
ID # R-75215
At Expedia Group, we're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities. If you require an accommodation or adjustment for any part of the application or hiring process, please let us know by completing our Accommodation Request form.