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The Market Manager’s primary responsibility in their assigned territory is to initiate, develop and maintain a high quality portfolio of hotel products (i.e. relevant, attractive and competitive) for Expedia’s fast-growing global customer base.
In doing so, Market Managers will also continuously work with their hotel partners to help them maximize the production potential from their participation in the Expedia marketplace by smartly utilizing the power of Expedia Groups unique data insights, marketing, distribution and revenue management toolset. This role is the epicenter of the Market Management’s team responsibility, which is to ensure that Expedia Group's global customers always find the most suitable hotel for their dream trip wherever they want to go, and that our hotel partners can effectively, efficiently and throughout the year, reach Expedia’s unique breath of global traveler demand.
What you’ll do:
Consistently leveraging data specific to their market available in our systems, Expedia’s proprietary market insights and activity prioritization dashboard, and leveraging their local market knowledge, Market Managers will:
Build and progressively expand their portfolio of local hotel partners by introducing prospective high potential partners to Expedia’s global value proposition and facilitating their onboarding process
Develop and sustain strong partner relationships by providing relevant data insights and superior support services to hotel partners (revenue management advice, marketing opportunities on the Expedia marketplace)
Ensure that their partner hotels’ product (content, rates and availability) is consistently optimized and competitive on the Expedia Group sites to maximize customer conversion
Secure additional inventory over high demand and compression periods to satisfy customers’ pressing needs
Secure seasonal deals, evergreen and dynamic promotions within the guidelines set by Management to support the brands’ merchandising and marketing efforts
Continuously promote to and develop hotel partners’ high engagement with Expedia’s full suite of:
Unique market insights (partner reports, competitive data, key performance drivers)
Revenue management tools (dynamic promotions, packages, fenced deals, mobile)
Marketing and merchandising opportunities
Specialized brands (e.g. EPS, Hotwire, Media Solutions) potential opportunities
Self-service tools (Expedia Partner Central), Connectivity solutions (Expedia Quick Connect) and key support functions (Market Operations Team)
Represent Expedia in the local market, build Expedia’s company profile with key local influencers (e.g. tourism bureau, hotel association, etc.) and provide expertise to the local industry
Provide coaching to colleagues (peers, Associate Market Managers) on best practices
Execute effectively based on KPI metrics (targets, goals and/or strategic objectives) set by Market Management leadership
Who you are:
Bachelor’s or Master’s degree in Hospitality, Tourism or Business Administration or equivalent related professional experience
5 - 8 years’ experience
Minimum travel of 30% will be required for market visits
High impact personality: intellectual agility, entrepreneurship, empathy in relationship, team player
Hungry, ambitious, motivated, action-oriented, results-focused, and metrics-driven
Organization and time management skills, rigor, attention to details
Proven follow-up/persistence when facing challenging situations
Ability to multi-task effectively; must be able to change gears quickly without skipping a beat
Demonstrates ability to prioritize work and be laser-focused on achieving a variety of KPIs (targets, goals and/or strategic objectives) set by LPS leadership team
Sincere relationship builder; earns the confidence of others
Bridges and sustains solid partnerships based on mutual support through a collaborative style
Appetite for innovative technology, fast-changing business environment, data-driven decision making
Demonstrates general problem-solving skills and an intense curiosity to identify trends
Ability to select and present insightful dataset including performance, market and competitor analysis and to implement meaningful action plans based on the data
Written & Spoken Communication, Listening and Influencing
Proficiency in English. Other language skills may be required depending on the location of the position
Ability to effectively communicate to various levels and through a variety of communication channels
Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to
Ability to identify the decision-making style of stakeholders in order to influence direction of decisions even when holding a position contrary to the majority.
Able to work independently as well as be a team player, always seeking to improve team and organizational performance
Help other team members (peers/MAs) acquire skills or achieve targets/goals
Driver’s license required
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Argentina - Buenos Aires
ID # R-77637
Job Accommodation Requests
At Expedia Group, we're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities. If you require an accommodation or adjustment for any part of the application or hiring process, please let us know by completing our Accommodation Request form.