New Partner Associate - Japanese Speaking (Based in Kuala Lumpur)
If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.
New Partner Associate - Japanese Language Support (Kuala Lumpur)
Are you a driven sales person, a real ‘hunter’, looking to make an impact at a ground-breaking tech company, powered by the world’s largest online travel platform? This is an exciting opportunity to be part of our brand new "New Partner Team" being set up in our Kuala Lumpur office.
The Associate’s primary responsibility is to assist in the set up and onboarding of conventional lodging properties within their assigned territory. You will help them maximize the production potential from their participation in the Expedia marketplace by smartly leveraging the power of Expedia Group’s unique data insights. Calling leads and educating Expedia’s UVP to potential properties who have not worked with us will be the primary activity of this role.
This role is central to our account management mission of delivering exceptional travel experiences by bringing the power of the platform to life for our partners, both current and new. This team ensures that our global customers always find the most suitable hotel for their dream trip wherever they want to go, and that our hotel partners can effectively, efficiently and throughout the year, reach our full breadth of global traveler demand.
What you'll do:
Execute on high value conventional lodging leads from fresh leads and untouched opportunities within target markets as assigned by the distribution engine
Build the portfolio of hotel partners by introducing prospective partners to Expedia and facilitate their onboarding process
Educate partners on how to offer competitive hotel products (content, rates and availability) to be consistently optimized on the Expedia sites
Advise partners on additional lodging rates and availability information regarding high demand and compression periods
Employ active listening during conversations with potential partners to adapt responses to local market conditions and partner needs
Share best practices within the team in order to achieve overall team targets
Continuously promote and develop hotel partners’ high engagement with Expedia’s full suite of:
- Unique market insights (partner reports, competitive data, key performance drivers)
- Revenue management tools (dynamic promotions, packages, fenced deals, mobile)
- Marketing and merchandising opportunities
- Specialized brands (e.g. Hotwire, Media Solutions) potential opportunities Self-service tools (Expedia Partner Central)
Once property is live on our sites, carry out follow-up calls with new partners to answer questions and help maximize partners potential
Who you are:
Bachelor’s Degree in related field; or equivalent related professional experience
1-2 years’ relevant work experience, commercial experience is a plus
At least 90% of time will be executing on leads with <10% travel (market visits or industry events)
Native Japanese and English, other language is a plus.
Drive for Results
High impact personality: intellectual agility, compassion in relationship, phenomenal teammate
Hungry, driven, motivated, willing to take action and results-focused
Organization and time management skills, rigor, attention to details
Persistence when facing challenging situations
Ability to multi-task effectively and be able to change gears quickly without skipping a beat
Demonstrates ability to prioritize work and be laser-focused on achieving critical targets, goals and/or strategic objectives set by TPG leadership team
Relationship builder; earns the confidence of others;
Bridges and sustains solid partnerships based on mutual support through a reciprocal style
Appetite for innovative technology, fast-changing business environment, data driven decision-making
Demonstrates problem solving skills
Ability to select and present insights, including performance, market and competitor analysis and to implement action plans based on the data
Written & Spoken Communication, Listening and Influencing
Presents ideas and directives clearly and persuasively
Ability to optimally communicate to various levels and through a variety of communication channels
Ability to handle objection over phone and cold calling
Open to feedback through shadowing and lab process for continuous improvement
Build & Maintain Teams
Able to work independently as well as be a strong team worker, ensuring the whole team wins
Help other team members acquire skills or achieve targets/goals
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Malaysia - Selangor - Subang Jaya
ID # R-78001
Job Accommodation Requests
At Expedia Group, we're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities. If you require an accommodation or adjustment for any part of the application or hiring process, please let us know by completing our Accommodation Request form.