Account & Supplier Risk Investigator I

Introduction to the team

Expedia Technology teams partner with our Product teams to create innovative products, services, and tools to deliver high-quality experiences for travelers, partners, and our employees. A singular technology platform powered by data and machine learning provides secure, differentiated, and personalized experiences that drive loyalty and traveler satisfaction.

We are a dedicated team focused on protecting our customers, partners, and business from unauthorized account access and fraudulent activity. We continuously monitor account and supplier behaviors to detect high-risk activities and take immediate action to safeguard security. In an ever-evolving landscape, flexibility is key—fraud never stops, and neither do we.

Our global operations team, which includes investigators in the US, EU, and India, provides 24/7 coverage, requiring flexible scheduling. We value diverse strengths and the unique contributions of every team member. If you're passionate about making an impact with a leading consumer brand in the dynamic travel industry, this is the perfect opportunity for you.

In this role you will:

• Manage multiple real-time work queues, making independent and accurate decisions regarding high-risk behaviors across Expedia Group accounts and supply partners

• Consistently meet or exceed performance standards for productivity, quality, and efficiency

• Stay current on trends and best practices in the account and supplier risk space

• Identify and suggest areas where efficiency and process improvement are needed within own work area

• Execute pre-written basic SQL queries and reporting tools (QueryBook, Splunk)

• Participate in supplemental learning and coaching activities in office, including in-office classroom sessions when needed

Experience and qualifications:

• Previous experience in eCommerce, risk management, KYC, or online fraud prevention is a plus

• Strong analytical and problem-solving skills

• Strong attention to details and ability to identify patterns

• Familiarity with SQL, QueryBook, or Splunk is an advantage

• Fluent in English, both verbal and written

• Excellent interpersonal communication skills with the ability to effectively engage internal and external stakeholders

• Self-motivated with a commitment to continuous improvement

• Able to handle multiple assignments independently in a fast-paced environment

• Enjoy collaborating within a creative, adaptable team in a constantly evolving organization

• In-office presence is required during the initial 3 months of training and ramp-up phase

• After training, you’ll transition to a hybrid schedule, including mandatory attendance in the office to ensure timely development, improved communication, and strong team relationships

• Flexibility to work shifts, including weekends, non-business hours, and holidays

• To be considered, internal candidates should be consistently meeting or exceeding performance expectations in their current role