Account Manager

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Expedia B2B: Account Manager Southern Europe

The online travel market never stands still. At Expedia B2B, we’re right in the middle of it. We’re an entrepreneurial team inside one of the world’s biggest travel companies. We create the tools and technology that help millions of travelers find the perfect stay for their next trip. As one of the largest and fastest-growing global B2B travel networks, we work with thousands of partners in over 30 countries to turn their traffic into bookings and happy customers. We offer the chance to work with some of the brightest minds in the travel business in an energetic and international environment focused on innovation, creative problem-solving and collaboration.

As an Account Manager, you will manage a portfolio of significant B2B partnerships within the Southern Europe region, analyzing business and operational performance to identify opportunities for optimization and growth.

What you’ll do

• Lead account planning, forecasting and account strategy execution
• Manage key stakeholder relationships, sharing best practices across teams and regions
• Maintain and develop excellent partner relationships at all levels
• Successfully manage key partner negotiations and re‑negotiations
• Build strong relationships with partner account teams, including key buyers and decision makers at all levels
• Create and drive opportunities to grow partner revenue and share of wallet
• Recommend products, services and insights that meet partners’ needs
• Demonstrate awareness of the policies, practices, trends and competitive landscape that impact Expedia B2B and its partners
• Show strong understanding of the financial impact of decisions and solutions on Expedia B2B and partners
• Build and drive internal and external business cases to support change and new opportunities
• Acquire and maintain working knowledge of financial data and standard contract terms and conditions
• Know when to partner with Legal to modify or adjust standard contract terms
• Learn and apply the contract negotiation process and complete contractual arrangements end‑to‑end
• Conduct straightforward cost–benefit and risk analyses of possible solutions and of the implications of not reaching agreement
• Identify and actively engage internal and external stakeholders in decision making and strategies that benefit both account and organization; close deals effectively
• Build a solid working knowledge of Expedia B2B products, technologies and commercial offerings
• Develop an understanding of competitors’ standard products and services
• Apply Expedia B2B products, technologies and offerings in an insightful, consultative way to partner needs
• Develop understanding of the customer’s industry and competitive market
• Learn and use key performance metrics to assess products, services and solutions against partner needs and expectations
• Develop value proposition statements, case studies and narratives that demonstrate the value of Expedia B2B solutions
• Understand and clearly report partner business issues and opportunities through the appropriate internal channels

Who you are

• Proficient in both English and Spanish. Any other European language will be a plus
• Excellent communication and presentation skills
• Strong understanding of how the Account Management function operates and fits into the wider Expedia B2B organization
• 5+ years’ experience in sales and/or account management with a proven track record of driving revenue growth for B2B partner accounts
• Experience managing high‑value B2B accounts
• Strong negotiation skills
• Ability to prioritise workload effectively in a fast‑paced environment
• Strong relationship‑building skills with a commercial, solutions‑oriented mindset
• Comfortable working with senior stakeholders, including C‑level executives
• Extensive knowledge of Microsoft Office, particularly PowerPoint and Excel
• Strong organisation skills with attention to detail (billing, contract terms, commissions, reporting)
• Creative, self‑motivated and comfortable engaging at “executive level”, with a strong eye for business and opportunity

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.