Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Travel Partnerships and Advertising helps partners, including hotels, vacation rentals, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply and our leading advertising and travel media network.

The Associate Account Manager’s primary responsibility is to develop and maintain a high-quality portfolio of relevant, attractive, and competitive hotel and property products for Expedia Group’s fast-growing global traveler base. You will work with lodging partners within their assigned territory to help maximize the production potential in the marketplace. The Market Management team ensures that global travelers always find the most suitable property for their dream trip, and that hotel partners can reach Expedia Group’s full breadth of global traveler demand.

In this role, you will:

• Begins developing relationships with customer or their account team, including key buyers/decision makers.

• Assists in creating opportunities (e.g., progress meetings, fact-finding/exploratory meetings) to build customer account.

• Develops understanding of customer’s business issues through appropriate organization channels.

• Recommends products, services, and insights that will meet customer needs.

• Completes basic account plans that outline tactics to acquire and/or maintain business.

• Acquires a basic understanding of how the department operates and fits into the larger organization.

• Develops awareness of the policies, practices, trends, and information (including competitor information) that impact the organization and its customers.

• Develops a basic understanding of the financial impact of decisions/solutions on the organization and its customers.

• Guides accounts to valuable insights and presents insights that can benefit account and organization.

• Gathers data/information on potential ideas and solutions to address a business need.

• May document components of a business case for change at the direction of more senior colleagues.

• Develops a working knowledge of the company’s standard contract terms and conditions by reading product literature, contracts, and asking questions of peers.

• Learns when to partner with legal resources to modify or adjust standard contract terms.

• Learns the contract negotiation process and how to complete contractual arrangements.

• Exchanges simple information in straightforward situations to gain the support of others.

• Proactively seeks help from a manager when needed to address areas of difference and ensure agreements among all parties.

• Assists in conducting straightforward cost, benefit, and risk analyses of possible solutions and the implications not reaching an agreement.

• Identifies the key stakeholders in decision making for the account.

• Develops understanding of standard offerings and major areas of expertise.

• Builds a working knowledge of products, technologies, offerings, etc., within scope of responsibility.

• Develops a broad understanding of competitors’ standard products and services.

• Understands the value and application of products, technologies, and offerings to accounts and organization.

• Understands the importance of developing rapport and maintaining ongoing business relationships with colleagues and external customers.

• Learns about customer's key leaders/decision makers from internal customer relationship management system.

• Develops basic understanding of customer's industry and competitive market and/or uses company's tools to access market-specific information and insight.

• Attends meetings with customers to understand needs and expectations.

• Learns the metrics to assess the performance of products, services, and solutions against customer needs/expectations.

• Develops key value proposition statements, case studies, or uses proof points to demonstrate the value of the company’s products, services, and solutions.

Experience and Qualifications:

• 0-2 years of experience, some account management experience preferred

• Bachelor's or equivalent experience

• Proficiency in English + Italian

• Proficient communicator

• Growing knowledge of sales techniques

• Relationship builder; earns the confidence of others. Bridges and sustains solid partnerships based on mutual support through a collaborative style

• Possess a strong appetite for innovative technology, fast-changing business environment, and data driven decision-making

• Prioritize and multi-task effectively to achieve critical targets, goals, and/or strategic objectives set by E4B leadership team

• Organization and time management skills, rigor, attention to details

• Possess a growth mindset, consistently using feedback to improve in role/company

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.