Hotel Partner Solutions Specialist

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Hotel Partner Solutions Specialist

Introduction to the Team

We're looking for a supporting-level team member who applies foundational
infrastructure/platform knowledge to ambiguous technical/non-technical projects
and tasks. The Technical Solutions Analyst will assist with issue investigations,
data analysis and remediation for internal and external infrastructure
disruptions and/or service enhancements.

In this role, you will:

• Apply technical expertise in coordination with technical teams to resolve service and system disruptions.

• Recommend interim and long-term solutions to complex problems to ensure successful resolution; guide the analysis of a problem to a successful resolution.

• Contact required resources inside and outside the company to resolve the problem.

• Develop/maintain support documentation for use by all levels of support personnel.

• Identify simple known patterns (a figure, object, word, or sound) hidden in other distracting material and understand opportunities for improving services and/or products.

• Confirm comprehension and understanding of complex information (e.g., legal, operational risk, and regulatory data) by correctly and answering routine questions.

• Create clear, concise , and organized communication materials (e.g., policies & procedures, guidelines, presentations, messages).

• Consider and understand the audiences' specific needs and comprehension level to determine the most appropriate message and delivery method, limiting or explaining technical language.

• Report clearly on current work status.

• Coordinate bringing together different stakeholders with varied perspectives to develop solutions to issues, and contribute own suggestions.

• Think holistically to identify opportunities around policies/ processes to increase efficiency across organizational boundaries.

• Assist with a whole system approach to analyzing issues by ensuring all components (structure, people, process and technology) are identified and accounted for.

• Research and analyze complex technical data using statistical methods.

• Identify that there is a need for process improvement and actively seek guidance from their Manager on how to achieve this.

• Demonstrate openness and flexibility to adapting their work to new processes to streamline and be more efficient.

• Assist with the development of business area standards and procedures.

• Collaborate with team members to co-develop and solve problems.

Experience and Qualifications:

• 0-2 years of experience

• Bachelor's degree or equivalent experience. Technical degree preferred.

• Demonstrates production and/or data analysis work experience.

• Supporting day-to-day operations in technical environments.

• A+ Certification or equivalent

• AWS Foundational

Technical Skills:

• Knowledge of SQL and Excel is essential.

• Querybook, Splunk, Kibana, and Postman

• Understanding of API, XML

• Scrum/Agile methodologies

• Salesforce, Jira, Confluence

• Automation experience, AI

• Experience in working with big datasets.

• Python, C++, and other programming languages  (nice to have)

Knowledge:

• Collect information to understand problems and identify their origin.

• Research precedents and known solutions for basic or routine problems.

• Implements prescribed steps and ensures effective resolution, escalating troubleshooting if needed.

• Familiarity with working with infrastructure services.

• Ability to configure or operate cloud infrastructure through tools or interfaces.

• Understand lower-level complex systems.

• Broad understanding of observability and operational tools.

• Foundational understanding of software testing principles.

• Familiar with basic concepts of one programming or scripting language (e.g. JavaScript or bash).

• Know basic programming control flow and can write a simple function in a given language (e.g. fizzbuzz).

• Basic understanding of how team goals fit a business need.

• Assist with issue or incident investigations by gathering and documenting necessary information.

• Identify, research, test and escalate bugs to the appropriate team for resolution

• Translate data analysis and findings into accessible visuals to identify chronic issues or product opportunities.

• Understands how to proceed with collecting data on customer and employee satisfaction, and supports the data collection and analysis process

The total cash range for this position in Austin is $70,500.00 to $99,000.00. Employees in this role have the potential to increase their pay up to $113,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits and perks

Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediggroup.com/life.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.