Infrastructure & Enterprise Engineer III

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Introduction to the team:

The Workplace Technology (WPT) team is responsible for the delivery and support of business-critical collaboration, hybrid, and workplace technologies for Expedia Group globally. We currently support over 2,000+ conference and meeting spaces (including 1,400+ dedicated video conferencing rooms) and 30 million+ remote and onsite meeting minutes per month. The WPT product portfolio includes both hardware and software solutions, such as Cisco (VTC hardware), Zoom (meetings, corporate voice, and conference/desk booking), Envoy (visitor management), Scala (digital signage), Canon (secure print), plus numerous AV peripherals that run in parallel with these technologies. The primary goal of the Infrastructure and Enterprise Engineer III is to own and evolve the digital workplace technology platform to ensure business continuity, operational excellence, and an exceptional customer experience. This role acts as a senior technical leader and subject-matter expert, driving architecture, standards, and complex initiatives across the global environment and serving as a top-tier escalation point for critical incidents and executive-level events.

In this position you will be part of a dynamic team that partners closely with business stakeholders and neighbouring technology teams to design, implement, and operate solutions that deliver measurable value to our internal customers. You will lead cross-functional efforts, mentor other engineers, and influence the long-term roadmap for workplace technologies at Expedia Group.

In this role, you will:

• Design, implement, and operate secure, reliable, and scalable infrastructure services and platforms that support multiple products or services across Expedia Group’s technology ecosystem.

• Build, configure, and optimize cloud and on‑premise infrastructure components (compute, storage, networking, container platforms, CI/CD, observability) using infrastructure‑as‑code, automation, and standard patterns.

• Tests, debugs, and fixes issues within established SLAs, diagnosing infrastructure problems and troubleshooting complex issues across multiple interdependent systems.

• Brings together stakeholders with varied perspectives to develop and refine solutions, contributing own recommendations and trade-off analysis.

• Thinks holistically across policies, processes, and systems to identify efficiency and reliability improvements across organizational boundaries.

• Applies a whole-systems approach to analysis, ensuring structure, people, process, and technology components are identified and addressed.

• Gathers and analyzes data and patterns to identify root causes and underlying issues, and researches and recommends detailed solutions

• Develops and tests complex or non-routine software and automation to ensure they meet design and reliability requirements.

Experience and Qualifications:

Minimum Qualifications:

• Bachelor’s degree in Computer Science or a related technical field; or Equivalent related professional experience.

• 5+ years of relevant professional experience.

• Solid working knowledge of network services, including DHCP, DNS, and NTP

• Experience with enterprise device management for iPads and other iOS/iPadOS devices

• Strong working knowledge of Microsoft Windows and macOS in large enterprise environments

• Advanced experience with SaaS solutions, including configuration, administration, monitoring, and complex troubleshooting

• Proven ability to lead technical meetings, design sessions, and cross-functional initiatives

• Demonstrated ability to engage with vendors on technology selection, implementation, and support, representing operational and end-user need

Preferred Qualifications:

• Hands-on experience with platforms such as Cisco, Zoom, Envoy, Scala, Miro, or similar technologies

• Experience designing or operating global workplace technology platforms in a multi region, multi-office environment

• Experience with automation and scripting (e.g., PowerShell, Python) for configuration, monitoring, and deployment tasks

• Strong track record of improving operational excellence through automation, observability, data‑driven decision making, and continuous improvement of reliability and performance.

• Experience integrating or operating AI/ML‑enabled infrastructure or platform capabilities (such as intelligent monitoring, automated remediation, or AI‑assisted operations) in a safe, compliant, and cost‑effective manner.

• Depth in one or more infrastructure domains (for example, networking, storage, security, or platform engineering) combined with the versatility to work across full stack infrastructure and enterprise environments, including using AI‑assisted engineering tools to enhance infrastructure design, testing, and operations workflows.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.