Product manager - III (Personalization & AI)

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Introduction to the team

Checkout is the highest-anxiety, highest-leverage moment in the traveler funnel — yet today it's often a static, one-size-fits-all experience that ignores past preferences, fails to predict intent, and offers no real-time reassurance when hesitation strikes. This generic approach drives abandonment and leaves substantial revenue on the table. We're looking for a Product Manager III to own and drive the personalization and AI-powered checkout transformation — combining predictive personalization with real-time interventions to convert checkout from a friction point into a conversion engine.

In This Role, You Will:

• Define and execute product strategies and roadmaps for checkout personalization and AI-driven interventions, using data and experimentation to drive prioritization and decision-making across predictive and adaptive personalization domains.

• Translate customer, partner, and business needs into clear problem statements, detailed requirements, and acceptance criteria — delivering high-quality product specifications, including API contracts, P13N signal integrations, and data needs to engineering teams.

• Collaborate closely with engineering, design, data science, and stakeholder teams to drive end-to-end delivery of personalization features and AI-powered interventions, ensuring scalable system design, reliable integrations, and strong operational performance.

• Use quantitative and qualitative insights to monitor product performance, continuously iterate on features, and manage trade-offs across usability, performance, technical constraints, and business impact — with a focus on conversion, abandonment recovery, and traveler confidence.

• Safely integrate and operate AI/ML-enabled, data-driven product capabilities that improve traveler outcomes — including predictive models for abandonment risk, and propensity-based personalization — in partnership with data science and engineering teams.

• Influence cross-functional teams and partner groups, aligning them around a clear product vision and outcomes, and ensure effective communication of priorities, risks, and progress across multiple workstreams (P13N, checkout, AI/ML, experimentation).

Minimum Qualifications:

• Bachelor's and/or Master's degree in a technical, analytical, business, or related field, or equivalent practical experience in product delivery within technology organizations.

• Professional experience as a Product Manager, including ownership of a product, feature set, or service from discovery through launch and iteration, working with engineering and design in an agile environment.

• Proven ability to define product requirements, write clear user stories or PRDs, interpret data and metrics, and use experimentation or A/B testing to inform roadmap decisions for consumer facing products.

• Demonstrated experience collaborating with engineering on system behavior, API-level requirements, data flows, and dependencies to ensure robust, scalable, and reliable product solutions.

• Familiarity with AI-driven systems, tools, or workflows and applying AI/ML concepts to real-world products in partnership with engineering, data science, or analytics teams.

Preferred Qualifications:

• Demonstrated experience taking products from concept to scaled adoption, including defining success metrics, validating problem-solution fit, and managing iterative releases at scale — ideally in personalization, conversion optimization, or checkout/funnel domains.

• Experience leading product strategy in complex technical environments, including partnering with engineering on system design, integration patterns, and operational readiness.

• Track record of driving measurable impact using data, experimentation, and customer insights; comfortable working with analytics, experimentation platforms, and instrumentation requirements — particularly in high-traffic, high-stakes conversion funnels.

• Experience influencing cross-functional and cross-organizational stakeholders, resolving conflicting priorities, and driving alignment on roadmaps and trade-offs across multiple teams or domains.

• Experience leveraging AI productivity tools (Cursor, Claude, Figma AI) and low-code agent platforms (Alloy, n8n) to accelerate product development and automate workflows is preferred.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.