Senior Product Manager

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

What You Will Do

• Define and continuously refine the long‑term vision and strategy for the Post‑Book Servicing Platform across Reservations and Orders domains.

• Set a clear roadmap and success metrics for your suite of platform products, tying them directly to strategic programs and critical milestones like self‑service adoption and AI integration.

• Be accountable for critical business outcomes, including increased self‑service adoption, reduced support contacts, and improved customer experience metrics.

• Develop and manage a complex suite of products spanning APIs, model context protocol (MCP) servers, and shared services that power traveler and agent experiences.

• Represent Booking Platform product strategy with US-based product and technology leaders, effectively bridging time zones and distributed teams.

• Act as the post-book product lead for the Gurgaon site, partnering closely with local engineering leadership and operating with high autonomy.

• Lead the delivery of core capabilities for Conventional Lodging post‑book servicing, including unsupported scenarios that currently drive support contacts.

• Partner with engineering and architecture to shape the technical landscape, including defining platform capabilities needed for AI enablement and post‑book servicing at scale.

• Guide the strategy for our AI platform charter for post‑book servicing, setting a path for AI‑enabled products and capabilities through 2026 and beyond.

• Collaborate with AI/ML teams to identify, prioritize, and deliver capabilities that enable agentic AI experiences across all channels. Ensure the platform exposes the right signals, actions, and guardrails so AI agents can safely and effectively resolve traveler needs via self‑service.

• Use data to identify performance gaps and opportunities, including drivers of support contacts and failed self‑service attempts. Champion experimentation and data‑driven decision‑making across the teams you work with.

Experience and Qualifications Required:

• 7+ years of product management experience, including ownership of complex, cross‑functional products or platforms. Experience working closely with engineering and architecture teams on platform, API, or infrastructure‑adjacent products.

• Demonstrated success creating meaningful change and delivering measurable business outcomes (e.g., self‑service adoption, cost reduction, customer satisfaction).

• Strong technical judgment and experience partnering with engineering on architectural and platform-level decisions.

• Experience with data‑driven decision‑making, experimentation, and A/B testing.

• Experience operating independently and influencing senior stakeholders in a global, distributed organization

• Preferred: Experience in travel, e‑commerce, fintech, or other high‑scale transactional environments. Experience with servicing, post‑booking, or customer support platforms, particularly in self‑service contexts

• Familiarity with AI/ML products, conversational interfaces, or agentic AI platforms. Experience working in a global, matrixed organization with distributed engineering teams.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.