UX/UI Designer III  
 

Are you looking to be part of a world-class consumer design team dedicated to crafting incredible user experiences? Would you like to drive impactful work that helps millions of people see and enjoy more of the world? Are you passionate about solving hard problems and creating order out of uncertainty?
At Expedia Group, our mission is to power global travel for everyone, everywhere. Within the Expedia Group, the Experience Design organization (XD) is our global, cross-disciplinary team uniting user experience design, content design, and research to enable innovative, relevant, and cohesive experiences that serve the needs of all our travelers, partners, and agents.

We’re seeking a motivated UX Designer to help us envision and deliver exceptional customer experiences for our Insurtech products and experiences. We work on a global scale for multiple brands, across devices and platforms, in a diverse and collaborative environment.

Team description: You will be part a of our global design team at EG and will work on designing experiences for our travelers across the globe, across all our brands, within our Insurtech initiatives.

Business Contribution/Impact: In this role, you will be particularly focused on designing the end-to-end experience of insurance shopping to servicing and management experiences for our travelers who purchase our products. You will be responsible for defining the end-to-end delightful traveler experience to boost trust in our products and enable them to choose us again when they return to any of the EG brands for their next trip. Your work will help us reduce call volumes, improve the overall NPS and DUET scores and increase the overall insurance purchase repeat rate in the long run.
 

What you'll do: 

• Overall Role: Envision and deliver exceptional customer experiences for Insurtech products.

• Business Impact: Drive trust, repeat purchases, reduce call volumes, and improve NPS/DUET scores.

• Problem Definition: Frame problems, challenge assumptions, and define success metrics using data.

• Design & Ideation: Generate diverse concepts, facilitate cross-functional ideation, and create visuals/prototypes.

• Systems & Collaboration: Coordinate stakeholder input, apply systems thinking, and effectively use design systems.

• Communication: Explain design rationale clearly, act on feedback, and tailor communication to the audience.

• Customer Focus: Apply research insights to design solutions centered on customer needs.

• AI Focus: Leverage AI to enhance user experience by identifying opportunities where intelligent automation, personalization, and predictive insights can improve customer journeys and overall product usability.

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognise the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so. 

 
 Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.