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Account Manager

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Official job title: Associate Market Manager

The Associate Market Manager’s primary responsibility in their assigned territory is to account manage a high-quality portfolio of hotel products (i.e., relevant, attractive and competitive) for Expedia’s fast-growing global customer base.

In doing so, Associate Market Managers will continuously work with their hotel partners to help them maximize the production potential from their participation in the Expedia marketplace by smartly utilizing the power of Expedia’s unique data insights, marketing, distribution and revenue management toolset.

This role focuses on the core of the Market Management’s team responsibility, ensuring that Expedia’s brands’ global customers always find the most suitable hotel for their dream trip wherever they want to go and that our hotel partners can effectively, efficiently and throughout the year, reach Expedia’s unique breath of global traveler demand.

What You'll Do:

Consistently leveraging data specific to their market available in Expedia’s suite of reporting, leveraging their local market knowledge, Associate Market Managers will:

  • Develop and sustain strong partner relationships by providing relevant data insights and superior consulting services to hotel partners (revenue management advice, marketing opportunities on the Expedia marketplace)

  • Ensure that their partner hotels’ product (content, rates and availability) is consistently optimized and competitive on the Expedia sites to maximize customer conversion

  • Secure additional inventory over high demand and compression periods to satisfy customers’ pressing needs

  • Secure seasonal deals, evergreen and dynamic promotions within the guidelines set by Management to support the brands’ merchandising and marketing efforts.

  • Continuously promote to and develop hotel partners’ high engagement with Expedia Partner Central

  • Utilize revenue management tools (dynamic promotions, packages, fenced deals, mobile)

  • Help partners benefit from marketing and merchandising opportunities

  • Use specialized revenue driving tools from our Media Solutions team

  • Promote self service from our hotel partners

  • Execute effectively based on KPI metrics (targets, goals and/or strategic objectives) set by TPG leadership

  • 20 - 30% of travel will be required for this position

  • Other reasonable duties, as assigned

Who You Are:

  • 1-2 years’ experience in sales or account management (hospitality a plus)

  • 20 - 30% of travel will be required for market visits

  • High impact personality: intellectual agility, entrepreneurship, empathy in relationship, team player

  • Hungry, ambitious, motivated, action-oriented, results-focused and metrics-driven

  • Organization and time management skills, rigor, attention to details

  • Proven follow-up/persistence when facing challenging situations

  • Ability to multi-task effectively; must be able to change gears quickly without skipping a beat

  • Demonstrates ability to prioritize work and be laser-focused on achieving a variety of KPIs (targets, goals and/or strategic objectives)

  • Sincere relationship builder; earns the confidence of others;

  • Bridges and sustains solid partnerships based on mutual support through a collaborative style

  • Appetite for innovative technology, fast-changing business environment, data-driven decision making

  • Demonstrates problem solving skills

  • Ability to select and present insightful dataset including performance, market and competitor analysis and to implement meaningful action plans based on the data

  • Proficiency in English. Other language skills may be required depending on the location of the position

  • Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to

  • Ability to effectively communicate to various levels and through a variety of communication channels

  • Able to work independently as well as be a strong team player, always seeking to improve team and organizational performance

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
  • United Kingdom - Edinburgh Scotland

  • Commercial

  • Full-Time Regular

  • 10/05/2022

  • ID # R-76355

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At Expedia Group, we're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities. If you require an accommodation or adjustment for any part of the application or hiring process, please let us know by completing our Accommodation Request form.