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AirCPR Analyst

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AirCPR Analyst

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.  

The key purpose of this role is to ensure through systematic research and analysis that air shopping and booking is operating in as efficient and effective way as possible to support Expedia brand and partner sites. This role will ensure that best flight content is displayed and is bookable by EG travelers and drive conversion and purchase success rates with a focus on reducing errors and price changes.  This role would support and contribute to a continuous improvement environment and would play a key role in positively representing EG as an advocate for an excellent online booking experience.


What you'll do:

  • Proactively monitor EG sites for anomalies and problems in the air shopping & booking path

  • Troubleshoot price changes and air content issues by reproducing scenarios, researching available data, filing bugs, recommending alternatives to bring resolution to issues

  • Research and investigate by utilizing internal analytical tools to track and reproduce scenarios, identify root cause and route issues to teams for resolution

  • Apply air knowledge to maintain configurations to support the air shopping experience

  • Collaborate with product & technology group to resolve identified issues as well as recommend enhancements to the site and tools

  • Act as SME for GDS, BFS and LCC shopping

  • Engage with internal and external stakeholders through regular operational calls


Who you are:

  • A deep understanding of the GDS (Native mode), LCC model & NDC preferred

  • Have a basic understanding of APIs, XML, JSON, SQL to be able to analyze technical details in consultation with product, development teams and other technical experts

  • Ideally have hands on experience working with Jira & Splunk for troubleshooting end to end transactions

  • Strong ability to understand the flights pre-booking flow of information between airlines, GDS and Expedia Group

  • Working experience in travel domain, ideally with an OTA, GDS, TMCs and understanding of the operational model

  • Strong, globally oriented individual with a desire to continuously learn more, and apply this to understand business operations that drive shopping and booking experience.

  • Ability to communicate effectively and strategically with different teams by tailoring it to suit the audience (translate tech to business to ops ‘speak’)

  • Ability to work effectively in a diverse group as well as independently

  • Bias to action with excellent organizational skills (being familiar with methods and approaches needed to get things done in a collaborative and fast-moving environment)

  • Excellent problem solving and analytical skills with attention to details

  • Knowledge of airline fare construction principles preferred 

  • Ability to multi-task, self-motivate and take initiative in a dynamic environment with minimal supervision needed

  • Be a great teammate and thrive in an environment where you help others succeed

  • Demonstrate the ability to set & achieve goals, while working autonomously

  • Able to challenge the status quo and demonstrate the ability and desire to try new things to advance business objectives


Relocation (Y/N): N

#LI-JH3

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
  • United Kingdom - London

  • Operations & Services

  • Full-Time Regular

  • 09/20/2022

  • ID # R-76743

Job Accommodation Requests

At Expedia Group, we're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities. If you require an accommodation or adjustment for any part of the application or hiring process, please let us know by completing our Accommodation Request form.