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Area Manager, CHAMP - Thai Speaking (Based in Kuala Lumpur)

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Area Manager, CHAMP - Thai Speaking (Based in Kuala Lumpur)

The Area Manager is accountable for leading a team within the Centralized Hub for Account Management & Performance (CHAMP) Team that is responsible for the account management (strategy implementation, and planning) of lodging products for an assigned geography.

As an Area Manager, you and your team will support delivery of revenue and/or account management goals, by contacting potential lodging partners and successfully transmitting the EG value proposition.

In doing so, you and your team will work with Expedia Group’s tools to help our lodging partners maximize their production potential from their participation in the Expedia marketplace by smartly utilizing the power of Expedia Group’s unique data insights, marketing, distribution, and revenue management toolset.

What you’ll do:

  • Overall accountability for a Region within the Centralized Hub for Account Management & Performance Team including Partner Success Associates and Managers

  • Responsible for continuously improving team productivity & effectiveness through coaching interactions, including against the Gold Standard best practice

  • Developing skills & strengthening capabilities of team members, including Partner Experience Managers

  • Effectively drive team performance, handle working relationships, team’s productivity, employee engagement and morale, building a culture aligned with the EG Guiding Principles

  • Collaborate with in-market Account Management and other internal teams on strategic and business development initiatives and ongoing operational issues.   These could include, for example, commercial items, like market insights and trends, revenue enhancement opportunities, aggregator strategies, etc. 

  • Will need to lead and support on transformational change

  • Provide input to senior management in developing effective and scalable solutions to improve process efficiencies

  • Represent Expedia in the local market, build Expedia’s company profile with key local influencers (e.g., tourism bureau, hotel association, etc.) and provide expertise to the local industry

  • Promote Expedia’s full suite of product offerings to lodging partners and educate them on the full use of our products and tools

  • Lead the execution of overall business plans to meet or exceed key targets, goals and/or strategic objectives set by leadership

  • Other reasonable duties, as assigned

Who you are:

  • Bachelor’s in any related field; or equivalent related professional experience

  • 5 - 8 years’ experience

  • Proficiency in Thai and English, other SEA languages are a bonus

  • At least 80% of time coaching

  • Demonstrated the ability to achieve and set goals

  • Lead cross-functional teams successfully in a fast-paced team environment

  • Strong project management skills, including multiple projects at a time, prioritize effectively, and to meet deadlines

  • Execute marketplace initiatives with a strong eye on improving margin opportunity, obtaining lodging rates and availability information, and driving long term relationships with our supply partners, especially our key accounts

  • Ability to influence internal and external decision makers

  • Strong written and oral communication skills; including fundamental pitching and articulate ideas clearly and appropriately influence others

  • Proficiency with Project Management and CRM tools (preferably Microsoft Project and Salesforce). Expertise in Microsoft Word, Excel, and PowerPoint

  • Establish and adhere to priorities in a fast pace environment

  • High impact personality: intellectual agility, entrepreneurship, compassion in relationship, great teammate

  • Hungry, determined, motivated, willing to act and results-focused

  • Organization and time management skills, rigor, attention to details

  • Proven follow-up/persistence when facing challenging situations

  • Ability to multi-task effectively and be able to change gears quickly without skipping a beat

  • Integrates change processes with organizational business plan

  • Coaches team members in behaviors for personal effectiveness, results orientation

  • Authentic relationship builder; earns the confidence of others

  • Bridges and sustains productive and long-term partnerships based on mutual support through a reciprocal style

  • Excellent analytical and vital thinking skills, including demonstrated general problem-solving skills and an intense curiosity to identify trends and ensuing business needs

  • Appetite for innovative technology, fast-changing business environment, facts decision-making

  • Ability to select and present insightful dataset including performance, market, and competitor analysis and to implement significant action plans based on the data

  • Ability to negotiate/influence with multiple stakeholders

  • Ability to understand EG various brands offering to pitch partners

  • Work with internal stakeholders to propose a compelling offer to our potential customers

  • Proficiency in Thai and English

  • Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to

  • Ability to effectively communicate to various levels and through a variety of communication channels

  • Ability to influence direction of decisions even when holding a position contrary to the majority

  • Use coaching as an effective management tool

  • Able to work independently as well as be a strong team worker, always seeking to improve team and organizational performance

  • Motivate, coach and mentor a diverse and potentially geographically fragmented team, effectively managing performance and mobilizing team and resources to achieve or exceed set goals

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
  • Thailand - Phuket

  • Commercial

  • Full-Time Regular

  • 11/22/2022

  • ID # R-78511-2

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