United States - Missouri - Springfield
ID # R-85301
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At Expedia Group we are committed to conducting our collections activities with the highest standards of ethical conduct and professionalism. This requires a dedication to transparency and honesty, as well as, operating with respect and empathy. If this aligns with your values and you have the following skills and experience, then we hope you will apply for the opportunity to do this impactful work.
This financial operations role exists to support the collection or recovery of monies due to Expedia Group from partners or suppliers. In this role you would work with local teammates and market managers across the organization to research and resolve payment related issues.
What you'll do:
In this role you will craft relationships with our partners to collect their debt, mainly by phone, but also via email or chat
Effectively builds relationships and collaborate with business partners internally and externally to improve processes and meet departmental expectations, deadlines, and targets
Direct interaction with external customers and partners but has limited scope, and is transactional in nature
You will discuss invoice disputes/queries with various departments from client’s side to determine ways to reach agreement and mutual satisfaction
Persuade the client to switch to company’s preferred payment methods
Receive routine information requests and ensure information is accurately retrieved, formatted, and distributed to the requestor
You must understand company polices related to confidential information and ensure all data privacy guidelines are followed when distributing financial and personal information
Use basic information management tools (e.g. online folder management system, paper/hard copy files) and system data queries, and follows prescribed processes to retrieve requested information
Utilize standard filing systems and processes to store information/files
Show an active interest in your own work and suggest improvements to current ways of working
Demonstrate motivation and drive to perform tasks until personal goals are met and desired results are achieved
Execute tasks in a timely manner without being asked; independently drive work to completion with minimal instruction
Accurately keep track of details and deliverables
Assess the relative importance of tasks and activities assigned
Begin to apply judgment, with support, to make trade-offs on time and resource allocations when faced with competing demands
Utilize resources to complete tasks; tracks own efficiency using reports and tools
Begin to distinguish between activities and tasks that add differing levels of value; begins to determine potential improvements to impact quality
Demonstrate attention to detail and a continuous improvement mindset; double-checks accuracy of own output to ensure high quality delivery
Identify areas where efficiency and process improvement are needed within own work area
Support process improvement by implementing ideas and approaches presented to them
Investigate and apply existing, defined solutions to known issue types, based on process and data
Who you are:
High School diploma degree in a related field; or equivalent related professional experience
Possess a minimum 1-2 years of relevant collections or sales/negotiating experience (hospitality/banking)
Proven experience in roles where negotiation skills were essential to success
Take initiative (e.g. proactiveness, problem solving, "go get what's next")
Utilize good time management skills (e.g. prioritization, attendance, timeliness)
Ability to focus on attention to detail (e.g. quality assurance, peer review)
Solid communication skills (e.g. verbal, non-verbal, written, listening)
Possess sound technical skills (e.g. ERP Systems, Excel)
Basic industry knowledge is preferred
Desire to provide good customer service (e.g. stakeholder management, conflict resolution)
#LI-KW1The total cash range for this position in Springfield is $34,000.00 to $47,500.00. Employees in this role have the potential to increase their pay up to $54,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.View our full list of benefits.
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Job Accommodation Requests
At Expedia Group, we're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities. If you require an accommodation or adjustment for any part of the application or hiring process, please let us know by completing our Accommodation Request form.