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Credit Collector - French speaker

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Credit Collector - French

Do you speak French and do you have a customer service background? If yes, this role is for you! Expedia Group is looking for a Credit Collector to work on the French market.

This position is part of the Global Financial Operations team, based in The Netherlands, Amsterdam. You will be responsible for handling cases and if necessary due to seasonality support in collecting amounts, maintaining a professional relationship with hotel suppliers and cooperates with Expedia Market Managers in different locations.

We are looking for a highly motivated, goal-oriented individual with professional phone skills, who carries a positive attitude.

The role requires either one year experience in collections, customer service, or the travel industry.

Please note this is a 7-months contract.

What you'll do:

  • Solve and follow up on cases/disputed invoices

  • Analyze, understand and avoid reasons why hotels do not pay

  • Make pro-active and collection calls, send reminder emails to hotels regarding unpaid invoices

  • Communicate with hotels in various countries as required and bring new and innovative ideas how to collect unpaid invoices while maintaining a great business relationship

  • Effectively cooperate with Market Managers in order to establish a strong Expedia Inc. Team

  • Follow up with hotels on a recurring basis, building relationships

  • Be proactive in increasing the number of accounts that pay by Direct Debit, where available

  • Utilize various applications and tools such as Salesforce, and the Microsoft Suite of products

  • Ability to work well with other departments including Cash Application, Supplier Relations, Invoicing, and Lodging Market Management

  • Meet departmental expectations/deadlines including call/email volumes, response SLAs, and collections targets

Who you are:

  • High School Diploma in a related field or equivalent related professional experience

  • Outstanding customer service skills

  • Highly fluent in French and English

  • Working knowledge of basic programs including Excel, Word, and Outlook

  • Detail-oriented, organized, efficient and ability to multi-task

  • Excellent problem-solving, analytical and mathematical skills

  • Positive attitude, goal-oriented, and ability to work with minimal supervision

  • Excellent verbal and written communication skills

  • Dependable, flexible, and ability to work in a fast paced, changing environment

  • Ability to handle potentially volatile situations

#LI-JH3

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.  

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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
  • Netherlands - Amsterdam

  • Finance

  • Full-Time Fixed Term

  • 11/11/2022

  • ID # R-78193

Job Accommodation Requests

At Expedia Group, we're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities. If you require an accommodation or adjustment for any part of the application or hiring process, please let us know by completing our Accommodation Request form.