Credit Control Collector - English Language Support (Kuala Lumpur)

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Credit Control Collector - English Language Support (Kuala Lumpur)

This position is part of the Global Financial Operations team. The Credit Control Collector is responsible for collecting amounts, maintaining a professional relationship with hotel suppliers, and cooperating with Expedia Market Managers in different locations. We are looking for a highly motivated, goal-oriented individual with professional phone skills and carries a positive attitude.

As a Credit Control Collector, you will maintain your own account portfolio, contacting hotels via phone and email, requesting payment and reconciliation of compensation owed in accordance with their payment terms, while educating them on the benefits of partnering with us. This position requires an organized team player with strong communication skills.

What you'll do:

• Make pro-active collection calls, send reminder emails to hotels regarding unpaid invoices and handle inbound calls from hotels

• Analyze and understand the reasons why hotels delay payments

• Communicate with hotels in various countries as required and bring new and innovative ideas on how to collect unpaid invoices while maintaining a great business relationship

• Effectively cooperate with Market Managers in order to establish a strong Expedia Group Team

• Follow up with hotels on a recurring basis and build relationships with them

• Be proactive in increasing the number of accounts that pay by Direct Debit or Autopay, where available

• Ability to work well with other departments including Cash Application, Supplier Relations, Invoicing, and Lodging Market Management

• Meet departmental expectations/deadlines including call/email volumes, response SLAs, and collection targets

Who you are :

• Bachelor's Degree or equivalent related professional experience

• Excellent English Language proficiency, additional language proficiency a plus

• Working knowledge of basic programs including Excel, Word, and Outlook

• Detail-oriented, organized, efficient and ability to multi-task

• Excellent problem-solving, analytical and mathematical skills

• Positive attitude, goal-oriented, and ability to work with minimal supervision

• Excellent verbal and written communication skills

• Dependable, flexible, and ability to work in a fast-paced, changing environment

• Ability to handle potentially volatile situations

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

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