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Credit Control Collector - Thailand Market (Kuala Lumpur)

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Credit Control Collector - Thailand Market (Kuala Lumpur)

Are you passionate about building professional relationships with business partners, negotiating payment terms and methods, solving finance related queries and collecting money? We are looking for a highly motivated individual with professional phone skills and a positive personality. As a collector you will be responsible for the collection of past due balances from a multitude of diverse accounts. You will maintain your own account base contacting accounts via phone and email requesting payment and reconciliation of commissions owed while educating them on the benefits of doing business with Expedia. This position requires an organized, phenomenal teammate with excellent customer service and communication skills. This job requires either one year of collections or customer service.

This role is based in Kuala Lumpur, with visa sponsored.

What you’ll do:

  • Make collection calls, send emails to hotels

  • Communicate with accounts in various countries as required

  • Follow up with accounts on a recurring basis, establishing relationships

  • Establish corporate contacts and liaisons for accounts

  • Respond to accounts questions

  • Utilize various tools for collections

  • Raise accounts due to lack of communication and payment for review

  • Ability to work well with other departments including but not limited to research and problem resolution

  • Meet departmental expectations/deadlines

Who you are:

  • Minimum 1-year collections, customer service, or travel industry experience preferred

  • Business level proficiency in English and Thai is required

  • Working knowledge of basic programs including Excel, Word, and Outlook

  • Organized, efficient and multi-task

  • Excellent problem-solving, analytical and mathematical skills

  • Positive personality, focused and fast learner

  • Excellent verbal and written communication skills

  • Dependable, flexible, and able to work in a dynamic, changing environment

  • Strong internet research skills

  • Ability to handle potentially volatile situations

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is lifeatexpediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
  • Malaysia - Selangor - Subang Jaya

  • Finance

  • Full-Time Regular

  • 08/01/2022

  • ID # R-72746

Job Accommodation Requests

At Expedia Group, we're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities. If you require an accommodation or adjustment for any part of the application or hiring process, please let us know by completing our Accommodation Request form.