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Design Program Manager III - Return Ticket

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We’ve partnered with Path Forward to create a returnship program called “Return Ticket.” 

"Return Ticket" is a 16-week paid internship starting September 5th, 2022 and ending December 23rd, 2022 for mid-career professionals who have at least five years of work experience and have been out of the workforce for two or more years for caregiving. We’re looking for motivated tech professionals who are eager to return to work and re-launch their careers to help us power global travel for everyone, everywhere! 
 

Depending on performance, Return Ticket participants may be offered a full time opportunity at Expedia Group. Participants in the 16-week program will have the option to work remote or in the office. In the event you are hired as a full-time employee after the program, you will be expected to work at our Seattle, Austin, or Chicago office.


At Expedia Group, our mission is to power global travel for everyone, everyone.   

 

Within the Customer Experience (CX) org, Design Operations exists to help consistently deliver high-quality design at scale, streamline our processes, orchestrate communication and ceremonies, develop our practices, drive professional development, and serve as a catalyst for how we achieve our vision of a design-led culture across the entire organization.   

 

We strive to improve the quality of work by enabling designers, researchers, content strategists, UX engineers, and others to do what they do best, design great experiences.   

 

Design program managers (DPMs) are essential in helping our teams strategize, define, track and deliver work across Expedia’s vast portfolio. DPMs excel at being collaborators, problem solvers, and dot connectors while having direct impact on the user experience by establishing and facilitating design processes and frameworks along the product lifecycle.  

 

 

 

What you’ll do:  

  • Influence strategy for a project or product area by articulating a coherent UX vision based on clear, actionable problem/opportunity statements.  

  • Apply frameworks and engagement models that enable teams to deliver outstanding customer experiences, at scale.  

  • Partner with design, product, research, and engineering leads to drive product initiatives forward.  

  • Define customer experience success metrics for a project or product area.  

  • Develop project schedules, define timeframes, and prioritize tasks to achieve project milestones and deliver intended objectives.  

  • Track capacity and demand across portfolio area to better communicate resource and project needs.   

  • Manage design reviews and communications to product team and executive leadership.  

  • Lead increasingly complex projects with some supervised work on ambiguous adaptive programs.  

  • Support design leadership through effective team communication, proactive problem solving, and information distribution.  

  • Advocate and champion design thinking and methodologies throughout the product development lifecycle.  

  Who you are:  

  • 4-6 years experience in Program Management, Human-centered design or related field.  

  • Passion for user experience and design with an understanding of the creative/design workflow.  

  • Demonstrated delivery of large-scale programs and projects, that drove meaningful impact to the business.  

  • Experience building clear, concise and well-structured functional material (e.g., policies & procedures, guidelines, presentations, messages) and recommends improvements to existing material.  

  • Experience using JIRA preferred.  

At Expedia Group, we believe in bringing people together and creating an inclusive workplace where everyone belongs and can do their best work. We care about our employees’ safety and well-being, so we’re requiring new hires in the U.S. to be fully vaccinated against COVID-19 and attest to their vaccination status before their start date as a condition of employment. Expedia Group will consider requests for a reasonable accommodation as required under applicable law.

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is lifeatexpediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
  • United States - Texas - Austin

  • Technology

  • Full-Time Fixed Term

  • 07/13/2022

  • ID # R-73434-1

Job Accommodation Requests

At Expedia Group, we're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities. If you require an accommodation or adjustment for any part of the application or hiring process, please let us know by completing our Accommodation Request form.