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Director of Account Management, Lodging, Benelux and Eastern Europe
The primary responsibility of the Director of Lodging Account Management is to grow the lodging business in the specified countries through strong industry relationships.
The Director for Benelux and Eastern Europe, together with a number of Area Managers, leads an account management team of 20-30 people that are responsible for helping many lodging partners (Hotels, Guest Houses, B&Bs etc.) to deliver exceptional travel experiences. Our teams develop strong relationships with the industry and lodging partners to help them grow their businesses and improve booking performance on the Expedia Group Marketplace and beyond.
An experienced and proven leader of leaders, the Director will participate as a key member of the Account Management leadership team in EMEA, and will quickly develop a multi-year business strategy, implement, and optimize effective process, improve overall team performance, and achieve critical business targets for the region. An expert guide on account management methodologies, the Director is also looked to by internal Expedia teams for knowledge and direction on the Lodging Industry.
What you’ll do:
Build partnerships with peers, varying departments, and lines of business so that overall Market Management strategies and activities are well planned, communicated, and effectively delivered to reach our strategic and operational objectives
Drive strong relationship development with partners to achieve growth in the marketplace
Manage and inspire direct reports as well as the broader team in big picture thinking and vision of what market presence can be
Work with your leadership team and broader network to expand Expedia’s industry footprint
Foster an environment of creative ideas and solutions that can be used with partnerships and in the marketplace
Lead the organization by communicating strategy and market insights, cultivating an agile work environment, identifying, and coaching talent, and building an external and internal pipeline
Uncover creative opportunities for growth and lead with curiosity
Build and communicate clear and focused transformational change and operational plans for Market Management Lodging, including developing OKRs and managing KPIs
Challenge the team to provide a world class experience for our travelers and lodging partners
Work closely with various stakeholders to drive site traffic conversion, traveler centric thinking, customer engagement, and traffic improvements through destination content
Represent Expedia in senior level industry engagement opportunities via conference attendance, speaking engagements, press relationships, etc.
This role will require at least 50% of travel
Who you are:
Desire and hunger to see the travel experience evolve and improve
10 years of sales leadership experience, ideally in the hospitality or travel industry
Fluent in English and preferably at least one language of the countries you will lead
Past success in mentoring and building organizations that cater to long term supplier relationships
Strong technical affinity – ability to pick up and maximize effective usage of systems and analytics
Excellent knowledge and understanding of yield management principles and practices
Strong focus on “team” with a “get it done” attitude, inclusive leadership style able to motivate & engage a broad variety of individual styles
Demonstrated experience in coaching and developing teams, tailoring development plans to each person’s needs & motivations
Experience working in a flexible, fast paced ever-changing and challenging environment
Experience leading teams across multiple locations
Relationship Management: Establishes and builds healthy working relationships with partners
Developing scalable capabilities and partnering with stakeholders to develop innovative ways to achieve the Market Management goals. Connecting the various programs into a consistent journey for the teams. Providing regular updates for senior leadership, recommending amendments in direction when required and aligning across teams to ensure feedback is incorporated in programs and messages
Conveys, receives, and interprets ideas and information, presents information appropriately to a diverse range of audiences, and influences partner decisions
People Management: Encourages, motivates, and guides individuals and teams in learning and improving effectiveness and develops and improves individual, team, and organizational performance
Strategy execution on goals, ideas and initiatives that improve the organization's performance, manage costs, and drive change at all levels
Passion for Results: Driving high standards for individual, team, and organizational accomplishment; tenaciously working to meet or exceed challenging goals; deriving satisfaction from goal achievement and continuous improvement
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is lifeatexpediagroup.com/jobs.Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Netherlands - Amsterdam
ID # R-75489-1
At Expedia Group, we're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities. If you require an accommodation or adjustment for any part of the application or hiring process, please let us know by completing our Accommodation Request form.