Fraud and Risk Investigator
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Fraud and Risk Investigator
Travel is bringing the world together and Expedia helps make that connection possible. Our mission is to revolutionize travel through the power of technology and our employees passionately create, innovate, and surmount challenges to make that happen. We know we’re a part of something bigger, especially since we’re global explorers too. That’s what makes us the top online travel company in the world.
Within Expedia Inc, the Fraud Operations department is part of the eCommerce Risk Team. Our mission is to develop and manage the strategies that protect Expedia Inc. from financial loss and/or brand damage across all brands and channels from fraudulent activity 24 hours a day/365 day a year. Our scope of responsibilities covers both leisure and business travellers with tastes and budgets ranging from modest to luxury, from nearly every continent to thousands of hotels and vacation rentals, hundreds of airlines, thousands of activities, and dozens of car rental companies.
For our Gurgaon office, we are seeking a Fraud Investigator who is highly motivated, goal-oriented, has a can-do mentality to mitigate fraudulent purchases on all points of sale world-wide. The Fraud Investigator reviews high-risk purchases/transactions, via real-time queues and after-the-fact reports, to identify unauthorized purchases and decision if transactions are fraudulent or not. The e-Commerce Risk and Fraud team is staffed 24 hours a day. If you have great customer service skills, an analytical approach, and are passionate about saving the company's money, then this job might be for you!
What you'll do:
Monitors numerous real-time queues and analyses high-risk transactions from specified points-of-sale within the business portfolio
Independently resolves if transactions are fraudulent and should be cancelled and refunded or are legitimate and should be processed and fulfilled
Maintains or exceeds established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses
Conducts analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity
Implement standard SQL database queries to retrieve data and produce standardized reports
Analyse or assist with review of acquired data and reports to identify new fraudulent activity
Assists in identification and escalation of bugs, fraud data, abnormalities, and technical problems
Assist with or perform special projects in a timely manner, as needed
Consistently meets or exceeds required performance standards
Willing to make quick but accurate decisions based on established standards for customer service and resolves minor issues with little or no supervision while escalating any complex issues as necessary
Collaborates with peers and leadership by communicating fraud trends and sharing ideas and information in a constructive and positive manner
Who you are:
Bachelor's degree in a related field; or equivalent related professional experience is preferred
Proficiency in spoken and written English language
Risk analysis, KYC, or online fraud prevention experience a plus
Go through company-prescribed background check successfully
Strong internet research, Microsoft Office, and overall PC skills
Any SQL experience is a plus
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
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India - Haryana - Gurgaon
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Finance
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Full-Time Regular
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01/10/2023
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ID # R-77644
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