Fraud and Risk Investigator

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Fraud and Risk Investigator

Travel is bringing the world together and Expedia helps make that connection possible. Our mission is to revolutionize travel through the power of technology and our employees passionately create, innovate, and surmount challenges to make that happen. We know we’re a part of something bigger, especially since we’re global explorers too. That’s what makes us the top online travel company in the world.

Within Expedia Inc, the Fraud Operations department is part of the eCommerce Risk Team. Our mission is to develop and manage the strategies that protect Expedia Inc. from financial loss and/or brand damage across all brands and channels from fraudulent activity 24 hours a day/365 day a year. Our scope of responsibilities covers both leisure and business travellers with tastes and budgets ranging from modest to luxury, from nearly every continent to thousands of hotels and vacation rentals, hundreds of airlines, thousands of activities, and dozens of car rental companies.

For our Gurgaon office, we are seeking a Fraud Investigator who is highly motivated, goal-oriented, has a can-do mentality to mitigate fraudulent purchases on all points of sale world-wide. The Fraud Investigator reviews high-risk purchases/transactions, via real-time queues and after-the-fact reports, to identify unauthorized purchases and decision if transactions are fraudulent or not. The e-Commerce Risk and Fraud team is staffed 24 hours a day. If you have great customer service skills, an analytical approach, and are passionate about saving the company's money, then this job might be for you!

What you'll do:

• Monitors numerous real-time queues and analyses high-risk transactions from specified points-of-sale within the business portfolio

• Independently resolves if transactions are fraudulent and should be cancelled and refunded or are legitimate and should be processed and fulfilled

• Maintains or exceeds established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses

• Conducts analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity

• Implement standard SQL database queries to retrieve data and produce standardized reports

• Analyse or assist with review of acquired data and reports to identify new fraudulent activity

• Assists in identification and escalation of bugs, fraud data, abnormalities, and technical problems

• Assist with or perform special projects in a timely manner, as needed

• Consistently meets or exceeds required performance standards

• Willing to make quick but accurate decisions based on established standards for customer service and resolves minor issues with little or no supervision while escalating any complex issues as necessary

• Collaborates with peers and leadership by communicating fraud trends and sharing ideas and information in a constructive and positive manner

Who you are:

• Bachelor's degree in a related field; or equivalent related professional experience is preferred

• Proficiency in spoken and written English language

• Risk analysis, KYC, or online fraud prevention experience a plus

• Go through company-prescribed background check successfully

• Strong internet research, Microsoft Office, and overall PC skills

• Any SQL experience is a plus

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

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