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Implementation Training E-Learning Specialist

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Implementation Training E-Learning Specialist

We are seeking an Implementation Training E-Learning Specialist to join our Customer Experience Software Implementation team. We provide a high-touch, relationship-centered, satisfaction-focused software implementation experience for professional property managers globally. These property managers will use their new Vrbo software to manage vacation rental properties on behalf of property owners, run all aspects of reservations and guest services, and handle all accounting related to the properties’ operations. The training sessions provided through implementation address set-up and user training in order for new customers to Go Live using their new Vrbo software. 

As an E-Learning Specialist you will will work alongside the support & implementation operation teams to assist onboarding new property management software customers through analysis and delivery of the software training courses. You will work with subject matter experts to coordinate educational content and analyze current training methods. You will ensure a smooth onboarding experience for new customers and continued training support for software users to run their business. 

What you'll do:

  • Provide training/standard methodologies services in multiple implementation training projects to enable customers to set up, learn, and use their new software

  • Communicate with the customer’s internal point of contact and team throughout the implementation of project life, documenting communication following team procedures

  • Receive assigned projects from the Implementation Team and, with the Implementation Specialists/Project Managers, ensures a smooth hand-off to Product Support teams when implementation is completed

  • Conduct training needs analysis to determine training objectives, instructional strategies, and project scope

  • Analyze quality and operations metrics/KPIs to identify the root causes of performance opportunities 

  • Partner with quality and operations to monitor completion, comprehension, and retention of the content to identify training effectiveness and improvement opportunities 

  • Demonstrate effective program management including meeting deadlines, maintaining schedules, identifying and communicating risks early 

Who you are:

  • Trainer with shown ability to work with customers up to several months and keep projects on track, including troubleshooting issues

  • Proficiency in Salesforce, Basecamp, and Jira preferred

  • Knowledge of eLearning software such as Skilljar, Captivate, Storyline, synchronous/asynchronous tools, and graphics tools 

  • Demonstrate instructional design expertise for both instructor-led and eLearning training 

  • 3+ years' experience designing eLearning and instructor-led instructional materials for a sales and service call center environment 

  • Ability to create curriculum in a fast-paced environment with quick turnaround 

  • Excellent interpersonal skills, especially written and oral communication skills 

  • Demonstrated ability to apply principles of adult learning, and various instructional design approaches and processes to the learning content 

  • Demonstrated ability to identify agent needs, analyze and logically organize complex information and transform that into professionally designed, engaging and effective training materials 

  • Demonstrated ability to work on multiple, complex projects; strong project management; strong ability to multi-task and continually prioritize changing projects tasks/deliverables 

  • Bachelor's in Instructional Technology, Instruction Design, or Performance Technology; or related technical field; or equivalent related professional experience

  • Experience in the travel industry an asset 

  • Core Competencies: Program Management, Technical / Job Competence, Problem Solving / Judgment, Planning, Customer Focus, Communication, Initiative 

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About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.  

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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
  • United States - Texas - Austin

  • Operations & Services

  • Full-Time Regular

  • 09/22/2022

  • ID # R-76763

Job Accommodation Requests

At Expedia Group, we're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities. If you require an accommodation or adjustment for any part of the application or hiring process, please let us know by completing our Accommodation Request form.