Introduction to the Team
Travel Partnerships and Media helps partners, including hotels, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply, our leading advertising and travel media network and affiliate solutions.

The TPM Partner Journeys team is accountable for the overall experience of TPM supply partners. This newly structured team takes a holistic, macro-level approach to define and drive experience improvements across EG. We are responsible for measuring the partner's overall experience, accounting for all touchpoints, and delivering insights to drive actionable improvements.

Role Overview:
This position will transform partner data into business-changing narratives through powerful data storytelling. Using your expertise in journey analytics and text mining, you'll craft compelling cases for experience improvements that stakeholders can't ignore. You'll be the bridge between complex data and strategic action, creating visualizations and stories that make partner insights impossible to overlook and easy to act upon.

In this role, you will:

• Master the art of data storytelling by crafting persuasive narratives that transform complex analytics into clear, compelling stories with quantifiable business impact, making the invisible visible to key stakeholders across the organization.

• Leverage advanced text analytics to mine unstructured feedback for deep patterns and sentiment trends, turning conversation data into strategic recommendations with clear implementation paths and ROI projections.

• Build evidence-based business cases that quantify the impact of partner experience improvements, connecting journey friction points to key business metrics and demonstrating the tangible value of addressing partner needs.

• Create innovative data visualizations that make complex cross-channel partner journeys instantly understandable, helping stakeholders immediately grasp both current pain points and future experience opportunities.

• Establish adoption frameworks that enable partners to successfully implement your insights, demonstrating how your recommendations directly translate to improved partner performance and satisfaction.

• Develop measurement systems that track and communicate the business impact of implemented insights, continuously reinforcing the value of your analytical storytelling through tangible results.

Experience and Qualifications:

• Bachelor's degree in any technical discipline (e.g., Analytics, Data Science, Engineering, Computer Science, Mathematics, Statistics) with 2+ years of experience in customer/partner experience analytics or similar data-focused roles.

• Demonstrated expertise in data storytelling - proven ability to transform technical findings into compelling narratives that articulate business impact, persuade decision-makers, and drive measurable improvements in partner experiences.

• Exceptional skill in building persuasive, evidence-based cases that connect partner insights to business outcomes, with proven success in gaining stakeholder buy-in for recommended actions.

• Advanced proficiency in text analytics methodologies and tools for extracting meaningful insights from unstructured feedback, with experience using platforms like Gong, Qualtrics, or similar systems being a plus.

• Proven ability to develop frameworks that enable the successful adoption of analytical insights, with a track record of creating actionable recommendations that drive measurable improvements.

• Strong strategic thinking coupled with outstanding communication skills and stakeholder management abilities, ideally complemented by consulting experience and knowledge of AI/ML technologies to enhance data storytelling impact.