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Lead User Experience Designer
Expedia Group (EG) has developed the Travel Platform to power global travel for everyone, everywhere! As part of this, we have built powerful capabilities including a communication suite to simplify and personalize travel. We are constructing this platform with Machine Learning (ML) to automate the most complicated travel journeys. We are automating human intelligence by using Natural Language Understanding (NLU) to gauge the intent of our travelers.
Are you driven by leading teams to simplify the sophisticated? We're looking for someone who is excited about redefining these into easy-to-follow, engaging, and fabulous experiences! One that does so with human-centered design at the helm, driven by powerful artificial intelligence, and we need your expertise to bring it to the next level. You will help us revolutionize our communication platform.
This Lead Experience Designer will operate at the intersection of strategy, craftsmanship and design. With a deep focus on user insights, team building and the highest quality user experience design, their team crafts compelling solutions that are intuitive, creative, thoughtful, simple, and delightful. Inspired by a positive environment where an encouraging, hardworking, and hard-working design community thrive.
What you’ll do:
Build a solid toolkit of methods for facilitating the gathering and synthesizing of diverse insights in ambiguous problem spaces
Influence strategy for a project or product area by articulating a coherent UX vision based on clear, concrete problem/opportunity statements
Define customer experience success metrics for your team
Bring together varied perspectives to find opportunities to share goals and increase efficiency across organizational boundaries. Do so by authoritatively facilitating idea generation with collaborators
Apply and adapt design and research processes to fit needs of project
Use this to develop empathy and insights about customers based on data and insights from research and other customer data sources
Anchor these through clearly communicating customer-centric goals when presenting
Consistently create clear and compelling materials and narratives explaining design rationale to team and collaborators using customer, business, or driven insights
Seek diverse feedback on design work and anticipate feedback to address it proactively
Who you are:
Bachelor's or Equivalent Experience; Human-Computer Interaction, User Experience or related Design field or relevant experience professional experience
Strong appreciation for human-centered design and outstanding customer experiences, and a record of partnership with creative partners
History of developing cohesive, compelling strategic visions for experience, product, and service challenges
At Expedia Group, we believe in bringing people together and creating an inclusive workplace where everyone belongs and can do their best work. We care about our employees’ safety and well-being, so we’re requiring new hires in the U.S. to be fully vaccinated against COVID-19 and attest to their vaccination status before their start date as a condition of employment. Expedia Group will consider requests for a reasonable accommodation as required under applicable law.
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is lifeatexpediagroup.com/jobs.Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
United States - Texas - Austin
ID # R-69663
At Expedia Group, we're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities. If you require an accommodation or adjustment for any part of the application or hiring process, please let us know by completing our Accommodation Request form.