Lodging Partner Associate II- Bulgarian & English
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Lodging Partner Associate II (English & Bulgarian Speaking)
Expedia Group is currently looking for motivated individuals, with a bias to action, and who have an obsession for customer satisfaction to join our Market Operations contract centre team in Prague.
In this position, you will focus on providing inbound and outbound support to our hotel and property partners. By putting yourself in the shoes of the partner, you will help them attract travelers.
You will be versatile in handling multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.
Dedicated and compassionate when dealing partners and travelers, you will work closely with other departments to ensure the best resolution, first time.
What you'll do:
Promote excellent partner relations by managing accurate responses with a positive attitude and service behavior
Respond to inquiries or requests in inventory management, data entry and training
Call partners to resolve current and future issues (questions, changes, etc.)
Providing supplier self-service support and maintenance
Flexibly adhering to defined procedures, standards and performance expectations
Who you are:
Proficient in English and Bulgarian language skills
Experience in customer service oriented industry
Hotel/Travel -industry experience will be a plus
Fluency with internet, computer usage and web-based application skills
Experience with Microsoft Office products and various call center support programs
Solutions mindset and a real passion for the partner and the traveler experience
Ability to handle situations effectively; to set expectations and deliver information in a positive way
An individual who will take ownership of problem resolution
Excellent time-management and prioritization skills
Listens carefully and attentively to others’ opinions and ideas
Listens to others’ perspectives and clarifies meaning before responding
Keen eye for detail and high level of accuracy
Exercise good judgment in decision-making
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Czechia - Prague
Operations & Services
ID # R-78196
Job Accommodation Requests
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