Lodging Service Representative (Italian and English Speaking)

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Lodging Service Representative (Italian and English Speaking)

Are you passionate about travel?Are you looking for a new challenge in an exciting environment that offers the agility of a start-up but with the resources of a multinational company?

We make it easy to find and book the perfect vacation rental for any getaway, often for less than the cost of traditional hotel accommodations.

The Lodging Service Representationposition at Expedia Group offers this for you as we continue to build a culture of extraordinary service working directly with our Hosts, who list their properties.

We welcome new ideas, opinions, and pitches that we can Test & Learn in a trusted working environment. We communicate directly, share feedback at all levels, engaging with our customers and internal stakeholders.

What you’ll do:

• Understand our customers and provide workable solutions via outbound phone/email support

• Add value to their property listing(s) potential and improve marketplace standards by making Outbound calls to Hosts, to provide recommendations using Global-Plays through different CRM tools

• Follow up on queries related to their bookings/listings by replying via email to queries raised by Tier 1 associates or other departments

• You will aim to understand Customer needs, because of either Guest bookings or Host education and focus on quick contact handling, delivering the right solutions through education, and proactively providing insights to the management team/correspondent department

Who you are:

• Native or bilingual level of Italian and English

• Strong verbal and written communication skills

• Background in Customer Support and B2B performance (considered a plus)

• We are looking for people who are able to understand our customer needs and deliver a world-class service

• Highly motivated and passionate about connecting to the Customer

• Growth mindset, open to new insights, embrace feedback & coaching, and challenge our beliefs to deliver outstanding customer experience

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About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

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