Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Manager, Learning and Development

We are seeking a highly motivated and flexible Training Manager with a strong background in training team management. This position will be in a fast-paced training organization (TPSP Global Training) and will play an integral role in leading the training team that will develop the agents who support travelers for all of Expedia Group. We are working to continuously evolve the traveler experience with personalized products and services to help all our Expedia Group customers and we can’t wait for you to join us!

With core deliverables on Training team management, New Hire Performance Management, continuous improvement, communications and team building. Specifically, this role will provide training leadership including hiring, onboarding, culture building, training process design and implementation. This is a high visibility position and will be expected to represent training delivery with leadership across Expedia Group.

The position is based in Gurugram, India and reports into Director, Learning & Development. There is no opportunity for remote/virtual participation, but relocation for the right person may be possible with a minimum commitment of time.

What you'll do:

• Lead a team of trainers that support the onboarding and continued development needs of agents that support Expedia Group travelers across multiple brands, regions, Channels, LOBs and skills.

• Build an amazing, highly motivated, and capable training team

• Develop the facilitation skills of the trainers

• Partner to design and deliver onboarding programs that connects new team members to the mission of serving Expedia Group travelers

• Partner to refine the training curriculum and trainee experience to best prepare this team to improve competence and deliver best-in-class traveler experience

• Team supervision: Set clear expectation for facilitation performance and the learner’s experience, lead logistics of trainers, and provide support for new hire classes

• Coaching: Recognize positive results, provide constructive and useful feedback, and coach for optimal performance

• Learning theory and methods knowledge: Ensure training is conducted in accordance to sound learning methods and adult learning theory; Strong understanding of the learning process

• Trust Each Other: We are all Expedians. We are accountable to each other to deliver on our commitments, and we will trust our teams to help get it done

• Building Effective Teams: Hold self and team accountable for setting and meeting departmental goals; identify and resolve issues that may impair the team's ability meet those goals

• Stakeholder Management: Build strong relationships and maintains a visible presence with multiple business groups, ensuring each group's needs are understood and supported

• Business Continuity: Ensure the appropriate handling of any business continuity incident that occurs impacting the site or team

• Embody Expedia Group values and beliefs and share these both internally and externally

Who you are:

• Bachelor's or Master's degree in a related field; or equivalent related professional experience

• 10 years of relevant work experience; 5+ years as a people manager

• Experience leading a training team

• Familiarity with various training methodologies (mentoring, coaching, on-the-job or in classroom, virtual, e-learning, workshops etc.)

• Proven experience building a well-functioning team

• Time management skills, ability to effectively handle multiple challenging priorities

• Strong critical thinking and tactical business skills, with a passion for operational improvement

• Strong communication skills with experience in cultivation and maintenance of strong working relationships across multiple business and technical teams

• Ability and willingness to travel periodically (domestic and international)

• Travel industry experience mandatory

• A high-level understanding of call center technologies

• Previous experience working across geographies

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.