Manager, Partner Success - Property Manager Team (German speaking)
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Manager, Partner Success - Property Manager Team (German speaking)
Here at Expedia our mission is to power global travel for everyone, everywhere. We're looking for a Manager for our Partner Success DE PM Team based in Prague to help us make this a reality!
The Manager's main responsibility will be leading a team responsible for ensuring our DE Property Managers inventory is competitive, attractive, and relevant for Vrbo’s fast-growing global traveler base.
In doing so, the PS team will work hand-in-hand with German Property Managers to improve performance by coaching and influencing partners to take actions to improve booking conversions by smartly utilizing the power of Expedia Group’s unique data insights.
This role is central to our account management mission of delivering exceptional travel experiences by bringing the power of the platform to life for our partners, both current and new. This team ensures that Expedia Group brands’ global customers always find the most suitable Vacation Rental.
What you'll do:
Manages and develops the portfolio of a given market(s)
Coaches and inspires team members to achieve/exceed their targets
Sets expectations for team members and provides market reviews to leadership, participating in target setting procedures
Motivates the team and creates an inclusiveand diverse environment
Works with staff to develop individual development plans addressing employee needs and meeting team goals
Evaluates performance regularly, identifying learning needs
Provides constructive feedback and coaching to encourage ongoing development
Clarifies roles, accountabilities and decision making among team members
Helps and coaches team members to prioritize and link daily work to broader objectives
Manages workloads to ensure all team members are fully deployed and skills are matched to work requirements
Hires and onboards new team members
Prioritizes team morale, inclusive culture, productivity, and celebrating team wins
Promotes collaboration among team members
Provides guidance to others and coaches on specific strategies to identify customer's needs and expectations to address them effectively
Develops and monitors measures to ensure the organization's products, services, and solutions continue to perform against customer's needs/expectations
Identifies unique product, service, and solution bundles that differentiate the company from its competitors and demonstrate the value proposition of a continued partnership
Creates logical business cases, adapting relevant information to the audience to drive resolution and the most favorable outcome to meet business needs
Identifies both internal and external partner/stakeholder needs and concerns to proactively address them and communicate benefits for maximum value of all parties involved
Involves and builds relationships with stakeholders to create clear and effective lines of communication and feedback
Understands complex offerings and coaches teams to tailor solutions to meet the unique needs of the customers
Has advanced understanding of products, technologies, offerings, etc., and coaches colleagues in building their knowledge, including using tools to do so
Leverages knowledge of competitors’ products and services as well as their strengths and weaknesses to compare choices
Uses industry and analytical knowledge to develop a holistic point of view including competitor insights, trends, and potential impacts internally and externally
Has a strong understanding of the territorial influences and customer's demands to identify key opportunities
Understands competitor products, services, and marketing strategy
Creates plans to distribute, manage, and optimize global accounts
Uses strategic industry knowledge to create plans to meet customer's needs
Establishes new and fosters existing trusted relationships with key decision makers on customer's accounts
Contributes ideas regarding how to create business opportunities (e.g., progress meetings, fact-finding/exploratory meetings) to strengthen and grow customer's accounts
Looks for signals that the customer's may need additional products/services and navigates through the appropriate organization channels to ensure important customeraccount business issues are identified and acted upon
Who you are:
5+ years of experiencefor Bachelor's
3+ years of experience for Master's
Bachelor's or Master's Degree in a related field; or equivalent professional experience
Functional/ Technical Skills
Effective coach in managing diverse teams
Excellent analytical skills
Proficient in German and English
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Czechia - Prague
ID # R-75706
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