Merchant AP Non-Lodging Support Coordinator

Merchant AP Non-Lodging Support Coordinator

Do you enjoy building positive relationships with teammates and business partners? Are you energized by a challenge? This position is responsible for resolving payment inquiries from our non-lodging partners. You will have the opportunity to collaborate across your group along with other internal customers, suppliers to resolve partner issues.

What you’ll do:

• Handling and responding to escalations from both customers and various internal teams

• Independently solve complex non-lodging payment/invoice related issues

• Research and conduct investigations using internal and external resources

• Take ownership of projects as assigned

• Work Salesforce cases according to established department metrics

• Accurately complete cases to ensure all information is recorded correctly; to include all required documentation and approvals

• Continuous Improvement, analyze trends to pursue process improvements and address problems as they arise

• Other duties as assigned

• Ensure department processes follow company policies, procedures, and controls

Who you are:

• You possess exceptional written and verbal communication skills with attention to detail

• Ability to quickly learn new technology and systems

• You have strong organizational skills with attention on detail

• Enthusiastic self-starter who works with minimal direction, alone or in a team environment

• Ability to visualize, articulate, and solve payment problems

• Demonstrate independent decision-making skills

• Strong PC proficiency including but not limited to All MS Office applications

• Ability to edit, improve and manipulate content for presentation to leadership

• Possess influential, motivating and educational skills

• 1+ year(s) of reconciliation, accounting and/or data investigation is a plus

• 1+ year(s) of business-oriented customer service - escalated customer service experience

• Strong PC proficiency including but not limited to MS Office applications, proficiency in Excel and SQL. Experience with ERP Software (Oracle) is preferred

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The total cash range for this position in Springfield is $37,000.00 to $51,500.00. Employees in this role have the potential to increase their pay up to $59,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.View our full list of benefits.

Expedia iscommittedto creating an inclusive workenvironmentwith a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.