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Onboarding and Maintenance Specialist (6 Months Fixed-Term) (Tokyo)

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Onboarding and Maintenance Specialist (6 months fixed-term)

Are you passionate about enabling the latest technology? Do you enjoy collaborating with partners to tackle complex problems? If so, we are looking for you!

The Onboarding and Maintenance Specialist is a member of the Core-OTA Onboarding & Maintenance team, part of Core-OTA Connectivity and Solutions, and works with our API-connected strategic partners and vacation rental property managers to enable their properties on the Expedia Group platform.

The Onboarding & Maintenance Specialist will complete partner information collection, property configuration, product enablement, and partner training.

What you’ll do:

  • Onboard net new connected partners and connected partner conversions

  • Enable Products for existing partners, including but not limited to, creating, and modifying room types, rate plans, property settings and property content

  • Load new merchandising campaigns in conjunction with commercial teams

  • Track and provide data on key performance indicators, including timelines and handle times

  • Communicate updates with partners and internal stakeholders across various teams

  • Collaborate with internal teams to troubleshoot problems affecting partners and ensure optimal account performance during onboarding and product enablement

  • Develop processes improvements to provide quick yet detailed responses to internal and external partners, maintain feedback loops and collaborate with senior team members to ensure the voice of the partner is heard

  • Participate in critical initiatives related to Expedia Group goals, including empowering partners to use EG tools and capabilities

Who you are:

  • Experience in implementation management, client services project management, or engagement management or similar experience in a partner-facing role

  • Strong experience with Excel and working with large sets of data; experience running SQL queries preferred but not required

  • Experience with Salesforce, Outlook, Slack, and issue-tracking software (JIRA, etc.)

  • Experience with XML and JSON preferred but not required

  • Strong oral and written communication skills; experience taking care of a diverse and international team

  • Solid problem solving/analysis and decision-making abilities

  • Good organizational, process, and project management skills

  • Ability to learn new software and technical processes quickly

  • Experience reporting on results and adjusting procedures to improve results

  • A hands-on approach with strong initiative and motivation to work in a constantly evolving environment


About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®,™, and Expedia Cruises™.

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is The official website to find and apply for job openings at Expedia Group is

Expedia iscommittedto creating an inclusive workenvironmentwith a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
  • Malaysia - Petaling Jaya

  • Corporate Solutions

  • Full-Time Fixed Term

  • 08/29/2023

  • ID # R-83494-4

Job Accommodation Requests

At Expedia Group, we're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities. If you require an accommodation or adjustment for any part of the application or hiring process, please let us know by completing our Accommodation Request form.