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Partner Success Associate, Competitiveness Agility Team - Japanese Speaking (Based in Kuala Lumpur)

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Partner Success Associate, Competitiveness Agility Team - Japanese Speaking (Based in Kuala Lumpur)

The Partner Success Associate’s primary responsibility is to ensure that Expedia Group’s hotels, and all accommodations types in our high demand APAC markets have great rates and room types available for the Expedia Group travelers (including travelers from B2B Demand Partners) at all times.

Partner Success Associates will also continuously work with Expedia Group’s hotel and accommodation partners to help them improve their end-to-end competitive position taking the most from their participation in the Expedia marketplace. You will work as part of a team, with the primary goal of improving the conversion rate for our high-demand markets.
 

You will closely work in collaboration with other in-market account management teams to ensure the right and competitive conditions across high demand markets and ultimately provide the best product on EG-branded sites as well as those of our B2B Demand partners.
 

What you'll do:

This is a predominantly phone-based role, and you will be reaching out to a portfolio of existing accommodation partners each day. You will closely work with these hotel partners to:

  • Optimize rate and availability competitiveness on the Expedia platform to increase customer conversion

  • Secure additional lodging rates and availability information over high demand and compression periods to satisfy customers’ pressing needs

  • Coordinate with other account management teams to secure an aligned and effective level of competitiveness across high-demand APAC markets

  • Educate hotel partners on the self-service features available on Expedia Partner Central to make them independent in managing all the core aspects of our marketplace and make the mutual business more sustainable over the partners’ lifecycle

  • Re-establish core fundamentals to re-engage with dormant hotel partners

  • Take time to shop our sites as a traveler would to identify issues that may not have been identified by our automated shopping tools and help to identify additional root causes of uncompetitiveness

Who you are:

  • Passionate and enthusiastic about the travel industry and enjoy talking to hotel and accommodation partners throughout the day

  • Proficiency in English and Japanese.  Proficiency in other APAC languages is a plus

  • High impact personality: intellectual agility, entrepreneurship, empathy in relationship, great teammate

  • Growth Mindset: hungry, determined, motivated, willing to take action, results-focused and strong agility to move quickly across different priorities, projects and multi-team relationships

  • Strong organization and time management skills, rigor, attention to detail

  • Proven follow-up/persistence when facing challenging situations

  • Comfortable with being a pioneer and working through ambiguity, figuring things out

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.  

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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
  • Japan - Tokyo

  • Commercial

  • Full-Time Regular

  • 11/17/2022

  • ID # R-78153-1

Job Accommodation Requests

At Expedia Group, we're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities. If you require an accommodation or adjustment for any part of the application or hiring process, please let us know by completing our Accommodation Request form.