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Partner Success Associate - High Demand Markets Competitiveness Team, German Speaking

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Partner Success Associate - High Demand Markets Competitiveness Team, German Speaking

Coaches and supports customers to be more successful on the company's platform, increasing value through comprehensive commercial conversations and interactions.

What you’ll do:

  • Begins developing relationships with customer or their account team, including key buyers/decision makers

  • Assists in creating opportunities (e.g., progress meetings, fact-finding/exploratory meetings) to build customer account

  • Develops understanding of customer’s business issues through appropriate organization channels

  • Recommends products, services, and insights that will meet customer needs

  • Completes basic account plans that outline tactics to acquire and/or maintain business

  • Acquires a basic understanding of how the department operates and fits into the larger organization

  • Develops awareness of the policies, practices, trends, and information (including competitor information) that impact the organization and its customers

  • Develops a basic understanding of the financial impact of decisions/solutions on the organization and its customers

  • Guides accounts to valuable insights and presents insights that can benefit account and organization

  • Gathers data/information on potential ideas and solutions to address a business need

  • May document components of a business case for change at the direction of more senior colleagues

  • Develops a working knowledge of the company’s standard contract terms and conditions by reading product literature, contracts, and asking questions of peers

  • Learns when to partner with legal resources to modify or adjust standard contract terms

  • Learns the contract negotiation process and how to complete contractual arrangements

  • Exchanges simple information in straightforward situations to gain the support of others

  • Proactively seeks help from a manager when needed to address areas of difference and ensure agreements among all parties

  • Assists in conducting straightforward cost, benefit, and risk analyses of possible solutions and the implications not reaching an agreement

  • Identifies the key stakeholders in decision making for the account

  • Develops understanding of standard offerings and major areas of expertise

  • Builds a working knowledge of products, technologies, offerings, etc., within scope of responsibility

  • Develops a broad understanding of competitors’ standard products and services

  • Understands the value and application of products, technologies, and offerings to accounts and organization

  • Understands the importance of developing rapport and maintaining ongoing business relationships with colleagues and external customers

  • Learns about customer's key leaders/decision makers from internal customer relationship management system

  • Develops basic understanding of customer's industry and competitive market and/or uses company's tools to access market-specific information and insight

  • Attends meetings with customers to understand needs and expectations

  • Learns the metrics to assess the performance of products, services, and solutions against customer needs/expectations

  • Develops key value proposition statements, case studies, or uses proof points to demonstrate the value of the company’s products, services, and solutions

Who you are:

  • 0-2 years’ experience

  • Bachelor's or equivalent related professional experience

  • Proficiency in English + local language of the market(s)

  • Proficient communicator

  • Growing knowledge of sales techniques

  • Some account management experience preferred

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®,™, and Expedia Cruises™.

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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is The official website to find and apply for job openings at Expedia Group is

Expedia iscommittedto creating an inclusive workenvironmentwith a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
  • Czechia - Prague

  • Commercial

  • Full-Time Regular

  • 03/17/2023

  • ID # R-80351

Job Accommodation Requests

At Expedia Group, we're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities. If you require an accommodation or adjustment for any part of the application or hiring process, please let us know by completing our Accommodation Request form.